About the Role
We are looking for a Technical Consultant in Health & Care at Civica. The role involves leading the implementation, maintenance, and support of the Civica Clinical Systems product set. You will work within a multi‑disciplined technical team, solving problems for customers and delivering solutions that provide measurable benefits.
Responsibilities
* Deploy Civica applications on environments for customers and for internal use within the end‑to‑end software delivery life cycle.
* Carry out configuration, administration and maintenance of multiple Oracle database instances where required.
* Configure and maintain application servers.
* Work alongside project teams (analysts, developers, testers and implementation managers) during software release and patching.
* Play an active role in the design and build of new systems, including high‑availability and disaster recovery solutions.
* Validate and advise customers on the suitability of their platforms for the installation of the Clinical Systems software solutions.
* Perform daily system monitoring checks to ensure integrity and availability of server resources, systems and key process and respond to any alerts generated by the proactive monitoring and alerting system.
* Participate in weekly support rota and Support out‑of‑hours implementation and service delivery activities as required.
* Conduct backup monitoring in line with supported backup strategies.
* Support the planning and execution of application and platform Service Pack upgrades as required.
* Troubleshoot and resolve issues within defined Service Level Agreements, including identifying and resolving application and platform problems and diagnosing hardware or software faults.
* Support performance monitoring and tuning (index maintenance and management, housekeeping, memory, CPU, disk I/O, etc.) as required.
* Assume responsibility for ownership of customer or internally reported issues through to conclusion where ownership has been delegated.
* Adhere to change management procedures and ensure correct procedures are followed as tasks are progressed.
* Participate in the maintenance of asset registers of all provisioned physical, virtual, and cloud‑based internal platforms that support the Clinical Systems product set and internal business functions.
* Ensure that technical designs, internal documentation, processes and procedures are fully documented and maintained as required.
* Ensure that all procedures and routines comply with the requirements of the Company’s documented Quality System and Information Security Management System.
* Pro‑actively identify opportunities to improve productivity/efficiency.
* Test and evaluate new technology, in line with business or customer requirements.
* Attend hosting data centres and customer premises as required.
* Support sales activities such as input to ITT responses, bids, tenders and other pre‑sales activity as required.
Qualifications & Experience
* Experience and knowledge of installing, configuring and troubleshooting software applications within virtual technology platforms.
* Experience troubleshooting Windows Server 2012R2/2016/2019/2022 Operating Systems in enterprise‑scale environments.
* Technical knowledge of both hosted and remotely administered environments and infrastructure.
* Knowledge of security administration, server configuration, security best practice.
* Operational support of Oracle (11g/12c/19c/OCI).
* Knowledge of T‑SQL, PL/SQL querying techniques.
* Ability to take a proactive approach to tasks and duties.
* Logical and strong problem‑solving skills.
* A flexible, customer‑focused approach to work and attitude to drive through issues to completion.
* Ability to work well independently and as part of a team.
* Willingness towards personal self‑development, keeping skills set and knowledge current.
* Excellent skills to manage expectations and control changing requirements.
* Experience working within the public healthcare sector.
* Experience of installation, patching, administration and maintenance of Oracle and SQL Server production and non‑production environments.
* Experience of using Oracle RMAN, Data Guard, Active Cloning and Oracle Clusterware technologies.
* Experience of using SQL Server Agent, SQL Server Replication, SQL Server Always On technologies.
* Experience of Cloud Technology Platforms (e.g. Microsoft Azure/Google Cloud Platform).
* Experience installing, supporting & troubleshooting Docker containers.
* Experience installing, supporting & troubleshooting Linux.
* Experience supporting & troubleshooting Citrix and Microsoft Remote Desktop Services (2012R2/2016/2019/2022).
Benefits
* 25 days annual leave + bank holidays, plus the option to buy up to 10 extra days.
* Up to 3 extra days off for volunteering.
* Pension contributions – 5% employer match.
* Income Protection – up to 75% salary cover for long‑term illness.
* Life Assurance – 4x salary tax‑free lump sum.
* Critical Illness Cover – £25,000 lump sum (extendable to dependents).
* Private Medical Insurance – Fast access to private healthcare.
* Health Cash Plan – Claim back physio, therapies & more.
* Dental Insurance – Cover for routine & emergency care.
* Affinity Groups – Employee‑led communities.
* Bounty Bonus – Refer a friend & get rewarded.
About Civica
Civica creates software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day.
We are passionate about what we do and the citizens we serve. If you want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. When our people are happy, they work better and have greater job satisfaction.
Equality and Diversity
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. If you need adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
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