Data Analyst 1. Role Purpose The Data Analyst supports the operational and commercial performance of a cleaning contract by collecting, analysing, and presenting data that drives evidence-based decision making. The role works with operational systems (including digital audit tools, workforce systems, and internal reporting platforms) to ensure high-quality data, accurate performance tracking, and meaningful insights. 2. Key Responsibilities Data Collection & Validation • Gather operational, audit, compliance, workforce, and financial data from internal systems (including Velocity or equivalent). • Validate data accuracy by checking for gaps, anomalies, and inconsistencies. • Work with site teams to improve data quality and ensure correct system usage. • Maintain organised datasets and clear documentation of data sources and definitions. Data Analysis & Insight Generation • Analyse cleaning performance metrics such as: o KPI/SLA results o Quality audit scores o Shift attendance and labour utilisation o Productivity metrics o Complaint and incident trends o Equipment and stock usage • Identify performance issues, patterns, root causes, and opportunities for improvement. • Produce actionable insights that support operational and commercial decision making. Reporting & Dashboards • Create and maintain reporting dashboards using Excel, Power BI, or other analytics tools. • Prepare weekly and monthly reports for internal leadership and client review meetings. • Use Velocity data extracts to update automated dashboards. • Ensure reports clearly communicate results, trends, and recommended actions. Operational & Contract Support • Assist Operations Managers by providing data-driven recommendations to improve efficiency and service quality. • Support labour modelling and workload analysis to optimise staffing levels. • Track onboarding, training completion, and compliance activities through system data. • Support mobilisation and transformation projects by analysing baseline data and post-mobilisation performance. Quality, Safety & Compliance Monitoring • Monitor data related to QHSE audits, incidents, and compliance. • Validate that cleaning standards and service levels are met according to contract requirements. • Highlight risk areas and support corrective action plans. Stakeholder Engagement • Present data and insights in a clear, accessible format to both operational teams and clients. • Collaborate with Operations, QHSE, HR, and Finance to support joined-up reporting. • Provide system and reporting support to site management teams as required. 3. Skills & Experience Required Essential • Strong analytical skills and experience working with operational or performance data. • Advanced Excel skills (pivot tables, formulas, data modelling). • Experience with BI or reporting tools such as Power BI, Tableau, or similar. • High attention to detail and accuracy. • Ability to communicate complex information clearly to non-technical audiences. • Strong organisational and time-management skills. Desirable • Experience using cleaning/FM systems • Experience in facilities management, cleaning, or service-based industries. • Knowledge of KPI/SLA frameworks. • Experience with data automation or integration processes. • Understanding of QHSE reporting standards. Salary: To be confirmed, depending on experience. Full Time Work Location: Abbey Mill Business Centre, Paisley