Do you enjoy being the first point of contact in a busy workplace, delivering great customer service and keeping things running smoothly behind the scenes?
Location: Inverness
Hours: 35 hours per week, Monday to Friday, 8.30 am - 4.30 pm
Contract: 12 months
Pay: £27.5k - £27.9k per year
We re recruiting for a front of house Customer Services Administrator to join our Client based at a shared office facility in Inverness.
This is a varied, people focused role combining front of house reception, customer service, facilities support and administration. You ll be part of a small, supportive team, welcoming visitors, supporting staff and helping ensure the building operates safely, professionally and efficiently.
Key Responsibilities:
* Welcoming staff, visitors and contractors to the building
* Answering a national switchboard and responding to enquiries professionally
* Managing visitor access, building security and health & safety procedures
* Supporting the day to day operation of facilities systems and equipment
* Making routine bookings for meetings, rooms and hospitality
* Providing administrative support to managers and teams
* Undertaking basic financial processing including purchase orders and card transactions
* Supporting workplace and facilities-related projects
* Prioritising and organising workload to meet deadlines
* Acting as Fire Warden / Incident Control Officer (training provided)
* Participating in an occasional out of hours facilities call out rota
* Supporting wider workplace services tasks to ensure team resilience
What We re Looking For:
* Previous experience in a customer service, front of house or office based role
* Strong communication and interpersonal skills
* A professional, welcoming manner and confidence dealing with a wide range of people
* Good organisational skills with the ability to prioritise and multitask
* Strong attention to detail with good literacy and numeracy skills
* Comfortable using Microsoft 365 and standard office systems
* A flexible, team focused approach with a willingness to learn
* Understanding of health & safety in a workplace environment
* Driving licence preferred
* Gaelic language skills desirable but not essential
How to Apply
If you re looking for a varied, people-focused role within a professional public sector environment, apply today to be considered. If you have any questions ahead of applying, contact Lauren at Global Highland.
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