P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting for a Call Centre Advisor to join their team based in Norwich on a full-time, permanent basis.
Role Summary
* Join a busy parts call centre team, providing exceptional customer service by efficiently handling parts enquiries, promoting related products, and supporting internal sales promotions.
Key Responsibilities
* Answer incoming calls promptly (within 6 rings).
* Identify customer needs using parts catalogues and stock systems.
* Upsell relevant parts and accessories.
* Handle all transactions courteously and professionally.
* Maintain accurate system data and follow pricing/discount policies.
* Assist with returns, stock control, and promotional campaigns.
* Ensure customer satisfaction and retention through excellent service.
Objectives
* Maximise profitability through effective upselling.
* Follow procedures for parts ordering, returns, and authorisations.
* Maintain accurate stock and supplier records.
* Control costs by adhering to internal ordering and stock usage policies.
Person Specification
* Professional appearance (uniform provided).Strong communication and telephone skills.
* Basic understanding of vehicle parts and terminology.
* IT literate – training provided.
* Customer-focused with ability to handle complaints.
* Sales experience desirable (training offered).
* Accurate record keeping and payment handling.
If this is a role you are interested in, please apply online ensuring your CV is up to date.
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