Salary
£24800
Contractual hours
37.5
Basis
Full time
Region
North East
Job category/type
Customer Service (Patient Contact Centre)
Date posted
15/09/2025
Job reference
REQ002009
Customer Service Advisor
£24,800 + Benefits
Quorum Business Park, Newcastle upon Tyne
Full Time – 37.5 hours, Monday to Friday between 8:30am and 5:00pm
50% Hybrid remote working (on completion of probation) no late shift, no weekends and no bank holidays
Interviews will be between w/c 6th and w/c 13th October 2025
Start date 17th Novemberd 2025
Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS
Could you be the first voice a patient hears?
Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you.
The great news is to start a brilliant career at Cora Health as a Customer Service Advisor, no healthcare experience is required. We are looking for individuals who have a background in customer service and some contact centre and call handling experience too.
We call our Customer Service colleagues Patient Care Advisors or PCAs for short.
Patient Care Advisors are an invaluable part of the Cora Health service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment to access services.
We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.
We are looking for:
* Warm, friendly and professional colleagues who want to deliver an exceptional patient experience.
* You'll be energetic, flexible with a can do approach and good IT skills.
* You'll be passionate about understanding patient needs and helping resolve their queries over the telephone.
* You'll have previous experience of delivering great customer service. Experience of working in a contact centre and healthcare would be an advantage.
* You'll be available to work 37 hours per week, Monday to Friday, between the hours of 08:30 and 17:00
About the role
We are growing, and we want you to grow with us We are looking for a special kind of candidate to join our Patient Care Centre at Cora Health, where we care deeply about what we do and the impact we have on our patients. Our Patient Care Advisors are at the heart of our operations, and our success is built on individuals who are committed to delivering excellence for our patients and communicating in a clear, concise, warm, and friendly way.
Patient Care Advisors are the first point of contact for our patients and the voice of Cora Health, handling patient queries and appointment booking requirements phone and email, following our processes and procedures whilst bringing your personality and self to the role and demonstrating our core values;
We start with a can-do attitude: We love a challenge, and approach everything with a positive mindset; we're problem solvers who are constantly innovating and striving to find better ways of doing things.
We act with empathy: Trust is at the heart of healthcare. And trust starts by listening and acting with respect and consideration – for our patients, our partners and our people.
We're committed to better: It's hard work, but we love what we do. There's no room for a half-hearted approach to healthcare – it requires dedication, and that's what everyone here has.
All successful applications will complete a full in-depth induction with ongoing support to ensure you become a brilliant customer care advisor. We will continue to provide opportunities for you to learn, develop and grow in the role and beyond with Cora Health by providing learning workshops, training and development, access to our learning academy and plenty of internal progression opportunities.
What we can offer you
Great shift patterns; no weekends, bank holidays or late shifts
Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.
Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.
Savings and Support: Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions.
Cora Academy: Access a wide range of bespoke learning opportunities with live and recorded sessions, to enhance your knowledge and skills.
Team Building: Join in on team-building and away days to build strong connections with your colleagues.
We are Cora Health:
Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services,
diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services.
We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.
Are you ready to make a real impact? Check out our vacancies and help us to continue making healthcare accessible for all, as innovative and forward-thinking healthcare market leaders.
Please note: Previously unsuccessful applicants within 6 months will not be considered.
Candidates need to be able to attend the office in Newcastle 3 out of 5 days per week.