Overview
Store Manager role at JD Sports Fashion
JD Sports Fashion Plc is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues in stores across multiple markets. The company has been listed on the London Stock Exchange since 1996 and is a FTSE100 public company. The role supports JD Sports Fashion’s aim to be a leading global omnichannel retailer in the sports and outdoor industry.
Role Overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Effectively run all store operations to meet or exceed sales and KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Build a positive team culture through recruiting, training, and developing your team to sustain a high-performing store.
* Analyse sales data and financial reports to make quick and informed decisions, identifying and responding to opportunities operationally and commercially.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage and motivate customers using visual merchandising techniques; ensure displays are attractive and aligned with brand guidelines.
* Deliver high levels of customer service to achieve a positive net promoter score (NPS).
* Address customer inquiries, feedback, and complaints promptly and professionally.
* Drive loyalty programs and promotions to enhance customer engagement.
* Maintain compliance with company policies, procedures, and regulatory requirements.
* Monitor and control store expenses to stay within budget.
* Ensure the store complies with health and safety regulations.
Role Objectives And KPIs
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive KPIs including units, conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training.
* Maintain employee satisfaction or engagement results meeting company benchmarks.
* Keep operational costs within the allocated budget.
Skills And Experience
* Previous management experience in a fast-paced retail/customer-facing environment.
* Passionate about retail with a strong understanding of current trends and competitors.
* Strong leadership skills with experience coaching and developing a team.
* Excellent communication skills.
* Proven track record of managing and exceeding sales targets and KPIs.
* Experience in analysing reports and making commercial decisions.
* Keen eye for detail and commerciality; experience in visual merchandising is advantageous.
* Ability to promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from partner retailers and TELUS Health benefits platform.
* Digital health and well-being services through the benefits platform (TELUS Health).
* Health cash plans and a wide range of internal development courses.
* Access to apprenticeships and accredited qualifications (England Only).
* Company Sick Pay and Health Care Cover.
* Discounted gym memberships at JD Gyms.
* Life Assurance and access to colleague networks and volunteer opportunities via JD Foundation.
* Incremental Holiday Allowance.
Employment Type
* Full-time
Job Function
* Sales and Business Development
* Retail
Seniority Level
* Mid-Senior level
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