Job Description
Act as main interface between Operations and Sales organization to identify and define demand and supply plan for future sales activity. Develop detailed forecast plan for input to operations and sales meetings Maintain and manage customer product portfolio to ensure accurate customer product and customer data across all business systems. Co-ordinate the onboarding of new tools and products to the customer portfolio ensuring all internal policies and procedures are followed and adequate records maintained. Act as main point of contact for customer escalations. Manage bulk customer orders and tool distributions according to established department policies and procedures.() Assist with the viability, functionality, and effectiveness of essential tools, specialty tools, equipment, OEM dealer's distributions and programs, warranty, etc. Coordinate and communicate shipping instructions internally and externally. Work closely with materials planning team to ensure inventory management and reorder points set at appropriate levels. Maintain Backorder status reports and sales tracking against targets. Act as main project Interface between other departments (Marketing, warehouse, product management, sales, procurement, distribution, operations, finance Recognize and resolves process conflicts when possible, and escalate key issues requiring decisions or approval as they occur. Troubleshoot issues with orders, invoices, inventory, suppliers etc. Assist in RCI efforts towards the improvement of programs assigned. Assist in monitoring customer concerns, implementation of corrective and preventive actions for quality related issues. Report project status for the OEM's and Account Management Operate in accordance to the company safety guidelines
Strong supply chain/project management experience required. Strong Excel a must Knowledge using LN (ERP), Power Point a plus. Ability to communicate (orally and in writing) in a professional manner when dealing with employees, suppliers, customers and company contacts. 5 years relevant work experience ideally in automotive project management and/or supply chain. Strong organizational skills
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