Customer Experience (CX) Planner
Location: Bristol
Contract: Permanent
The role
As a Customer Experience (CX) Planner, you will play a pivotal role in shaping how audiences experience and engage with some of the UK's most high‑profile recruitment marketing campaigns.
Sitting at the intersection of strategy, insight, technology and creativity, you will work closely with UX, content, creative and technical teams to design seamless, data‑driven customer journeys that truly connect with audiences. From mapping journeys and identifying moments that matter, to developing personalisation strategies and optimisation roadmaps, you will help ensure every interaction feels relevant, intuitive and impactful.
You will combine customer insight, behavioural data and marketing expertise to uncover opportunities that improve engagement, increase conversion and reduce drop‑off across digital experiences. Whether translating research into actionable recommendations, shaping future‑state experiences or defining testing strategies, you will constantly look for smarter ways to improve performance and customer outcomes.
Collaboration is central to your work. You will work across multiple teams and partner organisations, confidently bringing together stakeholders, aligning priorities and turning complex challenges into clear, customer‑focused solutions. Comfortable balancing strategy with delivery, you thrive in a fast‑paced environment where innovation, curiosity and continuous improvement are encouraged.
You will also play a key role in leveraging MarTech platforms—including Adobe Experience Platform and Adobe Journey Optimizer—to deliver personalized experiences at scale, ensuring customer journeys remain effective, measurable and continually evolving.
Who we're looking for
You are naturally curious about people, behaviour and what drives engagement. Strategic in your thinking but hands‑on in your approach, you enjoy solving problems, uncovering insights and turning complexity into meaningful customer experiences.
We expect you to bring experience in customer journey mapping, service design and personalisation strategies, alongside a strong understanding of digital marketing and optimisation. You should be confident working with data and analytics, using insight to shape recommendations, influence decisions and improve performance.
You are collaborative, adaptable and highly organised, comfortable engaging stakeholders at all levels, and equally happy facilitating conversations, presenting ideas or diving into detail.
What's in it for me?
* 27 days holiday plus 8 bank holidays, with the option to purchase up to 5 additional days.
* Paid benefits including health cash plan, life assurance, company pension and Employee Assistance Programme.
* Hybrid working pattern with additional flexible benefits such as a TechScheme, free mortgage advice and more.
* Individual development plans with customised learning solutions and clear career pathways.
* Health benefits including flexible dental and cash plan options, and discounts at local gyms.
* Eco‑friendly benefits such as a cycle‑to‑work scheme.
We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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