Description
About the Role
We put the fun back in to our guests holiday so if things aren’t going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest.
You will need a proficient telephone manner with excellent customer service and communication skills and be confident at offering solutions to our guests.
We use different systems to log jobs and feedback for our guests so fast accurate typing skills coupled with being comfortable on a computer is a must.
A team player who supports your colleagues while they support you.
Within the guest services team, we also look after the check-in experience for all of our guests and meet some guests face to face to talk through anything, they may need help with.
You will be helping our guests curate their stay with us by giving advice about the fantastic product offering we have and giving advice about our local area.
This a fast-paced role, you will need to be motivated and love to get stuck in and learn. About You As a Guest Services Team Member Plus, you will work on a Monday and a Friday cleaning our accommodation as well as delivering a fantastic service to our guests while they are enjoying their holiday with us.
We will provide you with all the support and training you need to ensure you develop the skills to work confidently in all areas relevant to your role.
No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests.
This is a full time permanent role 30-35 Hours Working pattern for this role looks like: Team Member Plus across Accommodation and Guest Services. Monday and Friday Cleaning in Maple Walk 10:00 - 15:00 with 15 min break. Then 60 min break before shift in Guest Services from 16:00 - up to 21:00 generally (this can be later on occasion). 3 other working days in the remaining 5 (will include weekends).
Live in accommodation is available for these roles. About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!