Overview
ONE LUXE ASSISTANT STORE MANAGER
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do.
L’Oréal Luxe is looking for a Luxe Assistant Store Manager. You will support leading and developing the store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are a growth champion, passionate about coaching and developing the team to drive a high-performance and service-driven culture. You will support monitoring the store’s performance closely and contribute to implementing strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As an ambassador of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
As part of your role, you will contribute to delivering a best-in-class luxury service experience, coaching the team, and upholding brand standards across our brands and touchpoints in the store.
Responsibilities
* Deliver a World Class Customer Experience: coach and provide feedback so the team delivers exceptional service across all brands and touchpoints.
* Brand Excellence: act as a L’Oréal Luxe ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
* Product Expertise and Storytelling: demonstrate products, share brand history, and offer tailored knowledge and techniques across categories and beauty tech offerings.
* Foster Omni Experiences: inform customers about in-store events, promotions, and activations; represent L’Oréal Luxe brands and share expertise on internal and external platforms per guidelines.
* Driving Retail Performance: with the Store Manager, execute retail plans to achieve and surpass stores’ targets and KPIs; identify risks and opportunities to maximise results.
* Creating Engaging Events: contribute to a dynamic annual calendar of events that create memorable experiences and drive growth for the store portfolio.
* Driving Innovation and New Business: propose ideas and strategies to drive growth, leveraging product launches and brand anniversaries.
* Cultivating Client Loyalty: build and support a loyal VIP customer base, fostering long-term relationships and repeat business.
* People Management and Development: support talent attraction and recruitment; assist onboarding; provide regular coaching and feedback on performance, service levels, product knowledge, and selling skills.
* Operational Excellence: maintain counter standards and luxury environment; ensure hygiene and housekeeping; complete administrative tasks using designated platforms; manage stock and tester/PLV processes.
* Deliverables/Outcomes: achievement of retail targets, exceptional consumer experience, engaged high-performance team, and development of the team.
Key Skills
* Retail Acumen
* People Management
* Stakeholder Management
* Coaching
* Operational Skills & Management
Key Stakeholders
* Retail Area Manager
* Business Manager
* Education/Training
* Store/Department Manager
* BA Experience
Benefits and Rewards
* Competitive Compensation: Earn a competitive salary and commission scheme.
* Exclusive Product Perks: Access products from over 35 L’Oréal brands at staff shop.
* Generous Time Off: 30 days holiday inclusive of bank holidays.
* Health and Wellness: Discounted dental insurance and resources for mental and financial well-being.
* Referral Bonus Program: Earn bonuses by referring talented individuals.
* Sustainability Initiatives: Be part of L’Oréal for the Future initiatives.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome. We are committed to inclusive employment practices in recruitment, hiring, training, promotion or engagement. When we look for talent, we welcome difference—different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
Job Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Sales, Distribution, and Customer Service
* Industries: Manufacturing and Personal Care Product Manufacturing
Referrals increase your chances of interviewing at L’Oréal. Get notified about new Brand Assistant jobs in Salisbury, England, United Kingdom.
Location examples: Bournemouth, Poole, Southampton, Winchester, Salisbury, Amesbury, Blandford Forum, Chandler's Ford, Ringwood, and more.
#J-18808-Ljbffr