Job Description
Full Time 40 hours
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission. To deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive. We’ve got this!
What You'll Be Doing
As a CSA/Office Administrator, we want you to bring your previous experience to the team. You'll need to demonstrate your experience dealing with our customers as you will be the first point of customer contact for the DLG Auto Services collaborating with our customers and the respective claims and internal functions to our own high standards.as well as working to meet our customer's needs. If you love to stay busy this role is really for you.
1. You will deliver high levels of customer contact and communications throughout the vehicle repairs.
2. Provide Service Level Agreements, ensuring customers are contacted regarding repairs
3. Identify, own, and handle the risks involved in running our business appropriate to role, following t...