Job summary
Derby City South Healthcare Ltd is seeking a proactive, skilled, and dedicated Business Manager to join our PCN. The new Business Manager will play a vital role in ensuring the continued smooth operation of the PCN and supporting the ongoing delivery of high-quality care to our community.
This is a fantastic opportunity for someone with strong leadership, financial, and operational management skills to make a significant impact in primary care, while building upon the legacy of collaboration, excellence, and patient-centred care established by our PCN.
Main duties of the job
To manage and coordinate all aspects of PCN functionality, lead PCN activities and services operationally and strategically, motivating and managing staff, optimising efficiency and financial performance, ensuring the PCN achieves its long-term strategic objectives in a safe and effective working environment.
Through innovative ways of working, lead the team with promoting Vision, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development, Equality, Diversity and Inclusion, and ensure the PCN complies with CQC regulations.
About us
Derby City South Healthcare Ltd is the delivery arm company behind Derby City South PCN - a mature, stable PCN that puts patients and practices first and prioritises continuity of care close to home.
PCNs were formed as part of the NHS long-term plan. PCNs are developing to bring together general practice in geographical networks covering populations of approximately 30-50,000 patients - our PCN is large and covers 7 practices with 103,000 patients.In order to deliver the best services to our patients, and to ensure a strong governance process, our PCN decided to form a limited company (Derby City South Healthcare Ltd) with GP Partner representatives from each member practice serving as directors.
Along with delivering Our PCN is also sub-contracted to provide the Derbyshire 'Team Up' service, which provides a GP acute home visiting service which links in with other community providers as part of a wider team.
Details
Date posted
09 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A
Job locations
Community Action Derby Ltd
Charnwood Street
Derby
DE1 2GU
Job description
Job responsibilities
Title: Primary Care Network Business Manager
Employed by: Derby City South Healthcare Limited
Location: On site at practices within Derby City South PCN, with ability to travel adhoc to meetings/ conferences at other locations
Hours: 37.5 hours per week, to be worked between the hours of Monday to Friday dependant on business need
Salary: Dependant on experience
Reporting to: PCN Board/PCN Clinical Director
Contract Term: Permanent
Job Summary
To manage and coordinate all aspects of PCN functionality, lead PCN activities and services operationally and strategically, motivating and managing staff, optimising efficiency and financial performance, ensuring the PCN achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team with promoting Vision, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development, Equality, Diversity and Inclusion, and ensure the PCN complies with CQC regulations.
Key working relationships
GP Practices within the PCN
Practice Leaders (Partners and Practice Managers)
ICB and Derby City Place Partnership
Other PCN leaders within Derbyshire
Other Community Providers
PCN Staff and Contractors
Clinical Directors
Responsibilities
To assist the PCN Director(s) and board in setting and realising the PCN vision, mission and business strategy
To play a pivotal role in the delivery of high-quality primary health care services
Operationally lead and manage the delivery of our 'Team Up' service
Line management of PCN staff
CQC Registered Manager
To be involved in the management and strategic development of the PCN.
Support the PCN Director(s) and board to ensure the smooth running of the PCN.
Manage contractual requirements on behalf of the PCN
Co-ordinate the delivery of enhanced services and other service submissions on behalf of the PCN
To cultivate the benefits of working at scale
To develop and maintain positive relationships with and across the PCN
To be responsible for the production of performance and quality reports within the PCN and other PCN initiatives.
Secure funding opportunities for the development of patient services and realisation of the PCN business strategy
To be responsible for the oversight of the PCNs financial systems/ budgeting /PCN employed staff/payments to all the practices within the Network.
Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
To represent the PCN in cross organisation meetings when agreed e.g. locality/CCG meetings
First point of contact for Practice Managers with regard to delivery of PCN projects/schemes.
Co-ordinate training and development of PCN clinical/administrative staff
Support recruitment, induction and training of new PCN staff
Collate feedback / analyse data on behalf of the PCN to report to the PCN Board and ICB as required
Take the lead in strategically developing and shifting towards 'neighborhood's as described in the NHS ten year plan
Equal Opportunities
Derby City South Healthcare is committed to eliminating unlawful discrimination and promoting equality of opportunity. All staff have a personal responsibility to contribute towards an inclusive and supportive environment for patients, carers, visitors and other colleagues from all the equality strands (race, gender, age, sexual orientation, religion, disability).
Staff have a personal responsibility to:
Ensure their behaviour is not discriminatory
Does not cause offence
To challenge the inappropriate behaviours of others
Adhere to the Company values, including Respecting Everyone, as well as the Staff Conduct Policy and the Equal Opportunities policy
Health and Safety
Under the provisions contained in the Health and Safety at Work Act 1974, it is the duty of every employee to:
Take reasonable care of themselves and for others at work
To co-operate with the PCN as far as is necessary to enable them to carry out their legal duty
Not to intentionally or recklessly interfere with anything provided including personal protective equipment for Health and Safety or welfare at work.
Safeguarding Children and Vulnerable Adults
Derby City South Healthcare is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults, and as such expects all staff and volunteers to share this commitment.
Quality and Clinical Governance
Quality in Health Care delivery has three core dimensions: Patient Safety, Patient Experience and Clinical Effectiveness.
Clinical Governance is about the systems, processes and behaviours to ensure that high quality services are provided to patients. Every member of staff has a role to play in striving for excellence: it is important that everyone is aware of and follows policies and procedures that govern their work; and if something goes wrong, everyone has an obligation to report it so lessons can be learned from mistakes, incidents and complaints.
If any member of staff has concerns on any clinical governance matters, they should raise them with their line manager, professional adviser, or a more senior member of management. Reference should be made to the PCN's guidance on Raising Concerns about provision of patient care.
Information Governance
It is the responsibility of all staff to respect the confidentiality of patients and staff, as specified in the Caldicott Principles, Data Protection Act and the Human Rights Act. It is the duty of every employee to:
Only access person identifiable information as required in the execution of their duties.
Disclose information appropriately, in line with the Data Protection Act 1998.
To ensure good quality data by recording, promptly and accurately, clinical and non-clinical information within agreed timescales to PAS, the health record or the appropriate clinical or non-clinical information system
Maintain the confidentiality of their password / username and if in possession of a Smartcard abiding by the terms and conditions of its usei
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job description
Job responsibilities
Title: Primary Care Network Business Manager
Employed by: Derby City South Healthcare Limited
Location: On site at practices within Derby City South PCN, with ability to travel adhoc to meetings/ conferences at other locations
Hours: 37.5 hours per week, to be worked between the hours of Monday to Friday dependant on business need
Salary: Dependant on experience
Reporting to: PCN Board/PCN Clinical Director
Contract Term: Permanent
Job Summary
To manage and coordinate all aspects of PCN functionality, lead PCN activities and services operationally and strategically, motivating and managing staff, optimising efficiency and financial performance, ensuring the PCN achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team with promoting Vision, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development, Equality, Diversity and Inclusion, and ensure the PCN complies with CQC regulations.
Key working relationships
GP Practices within the PCN
Practice Leaders (Partners and Practice Managers)
ICB and Derby City Place Partnership
Other PCN leaders within Derbyshire
Other Community Providers
PCN Staff and Contractors
Clinical Directors
Responsibilities
To assist the PCN Director(s) and board in setting and realising the PCN vision, mission and business strategy
To play a pivotal role in the delivery of high-quality primary health care services
Operationally lead and manage the delivery of our 'Team Up' service
Line management of PCN staff
CQC Registered Manager
To be involved in the management and strategic development of the PCN.
Support the PCN Director(s) and board to ensure the smooth running of the PCN.
Manage contractual requirements on behalf of the PCN
Co-ordinate the delivery of enhanced services and other service submissions on behalf of the PCN
To cultivate the benefits of working at scale
To develop and maintain positive relationships with and across the PCN
To be responsible for the production of performance and quality reports within the PCN and other PCN initiatives.
Secure funding opportunities for the development of patient services and realisation of the PCN business strategy
To be responsible for the oversight of the PCNs financial systems/ budgeting /PCN employed staff/payments to all the practices within the Network.
Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
To represent the PCN in cross organisation meetings when agreed e.g. locality/CCG meetings
First point of contact for Practice Managers with regard to delivery of PCN projects/schemes.
Co-ordinate training and development of PCN clinical/administrative staff
Support recruitment, induction and training of new PCN staff
Collate feedback / analyse data on behalf of the PCN to report to the PCN Board and ICB as required
Take the lead in strategically developing and shifting towards 'neighborhood's as described in the NHS ten year plan
Equal Opportunities
Derby City South Healthcare is committed to eliminating unlawful discrimination and promoting equality of opportunity. All staff have a personal responsibility to contribute towards an inclusive and supportive environment for patients, carers, visitors and other colleagues from all the equality strands (race, gender, age, sexual orientation, religion, disability).
Staff have a personal responsibility to:
Ensure their behaviour is not discriminatory
Does not cause offence
To challenge the inappropriate behaviours of others
Adhere to the Company values, including Respecting Everyone, as well as the Staff Conduct Policy and the Equal Opportunities policy
Health and Safety
Under the provisions contained in the Health and Safety at Work Act 1974, it is the duty of every employee to:
Take reasonable care of themselves and for others at work
To co-operate with the PCN as far as is necessary to enable them to carry out their legal duty
Not to intentionally or recklessly interfere with anything provided including personal protective equipment for Health and Safety or welfare at work.
Safeguarding Children and Vulnerable Adults
Derby City South Healthcare is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults, and as such expects all staff and volunteers to share this commitment.
Quality and Clinical Governance
Quality in Health Care delivery has three core dimensions: Patient Safety, Patient Experience and Clinical Effectiveness.
Clinical Governance is about the systems, processes and behaviours to ensure that high quality services are provided to patients. Every member of staff has a role to play in striving for excellence: it is important that everyone is aware of and follows policies and procedures that govern their work; and if something goes wrong, everyone has an obligation to report it so lessons can be learned from mistakes, incidents and complaints.
If any member of staff has concerns on any clinical governance matters, they should raise them with their line manager, professional adviser, or a more senior member of management. Reference should be made to the PCN's guidance on Raising Concerns about provision of patient care.
Information Governance
It is the responsibility of all staff to respect the confidentiality of patients and staff, as specified in the Caldicott Principles, Data Protection Act and the Human Rights Act. It is the duty of every employee to:
Only access person identifiable information as required in the execution of their duties.
Disclose information appropriately, in line with the Data Protection Act 1998.
To ensure good quality data by recording, promptly and accurately, clinical and non-clinical information within agreed timescales to PAS, the health record or the appropriate clinical or non-clinical information system
Maintain the confidentiality of their password / username and if in possession of a Smartcard abiding by the terms and conditions of its usei
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Person Specification
Experience
Essential
* Significant operational management experience within healthcare
* Experience working with multiple stakeholders across organisations
* Experience monitoring and acting upon operational KPIs
* Experience managing workforce issues such as recruitment, HR processes, rotas and attendance
* Understanding of healthcare landscape and NHS priorities
Desirable
* Experience of working in primary care
* Understanding of NHS contracts and funding streams
* Experience setting up or project managing new healthcare services and workflows
* Experience of working to address health inequalities within a population
Qualifications
Essential
* Full UK Driving Licence
Desirable
* Evidence of ongoing professional development relevant to operational, leadership, or healthcare management roles.
* Formal management or leadership qualification (e.g., ILM, CMI, MBA).
* Training or certification related to CQC, Health & Safety, or NHS compliance.
Knowledge and Skills
Essential
* Proficient with IT systems and clinical systems
* Understanding of healthcare landscape and NHS priorities
* Strong financial and budget management skills
* High level communication skills able to influence, negotiate efficiently and effectively
* Skilled in operational management, performance management, and service improvement
* Ability to lead confidently during periods of change
Desirable
* Knowledge of digital products in primary care and able to implement transformation and change in digital solutions
Personal Attributes
Essential
* Highly organised and proactive with a focus on solutions.
* Professional, approachable and able to build strong relationships with clinical and non clinical teams and outside stakeholders.
* Able to act as the senior escalation point and maintain service stability.
* Commitment to maintaining confidentiality, equality, diversity and patient centred care.
* Flexible and adaptable to meet the needs of the business
* Willingness to work 37.5 hours per week with flexibility dependant on business needs
* Ability to work at locations across the PCN, and ability to attend meetings/ conferences at other locations when required
Person Specification
Experience
Essential
* Significant operational management experience within healthcare
* Experience working with multiple stakeholders across organisations
* Experience monitoring and acting upon operational KPIs
* Experience managing workforce issues such as recruitment, HR processes, rotas and attendance
* Understanding of healthcare landscape and NHS priorities
Desirable
* Experience of working in primary care
* Understanding of NHS contracts and funding streams
* Experience setting up or project managing new healthcare services and workflows
* Experience of working to address health inequalities within a population
Qualifications
Essential
* Full UK Driving Licence
Desirable
* Evidence of ongoing professional development relevant to operational, leadership, or healthcare management roles.
* Formal management or leadership qualification (e.g., ILM, CMI, MBA).
* Training or certification related to CQC, Health & Safety, or NHS compliance.
Knowledge and Skills
Essential
* Proficient with IT systems and clinical systems
* Understanding of healthcare landscape and NHS priorities
* Strong financial and budget management skills
* High level communication skills able to influence, negotiate efficiently and effectively
* Skilled in operational management, performance management, and service improvement
* Ability to lead confidently during periods of change
Desirable
* Knowledge of digital products in primary care and able to implement transformation and change in digital solutions
Personal Attributes
Essential
* Highly organised and proactive with a focus on solutions.
* Professional, approachable and able to build strong relationships with clinical and non clinical teams and outside stakeholders.
* Able to act as the senior escalation point and maintain service stability.
* Commitment to maintaining confidentiality, equality, diversity and patient centred care.
* Flexible and adaptable to meet the needs of the business
* Willingness to work 37.5 hours per week with flexibility dependant on business needs
* Ability to work at locations across the PCN, and ability to attend meetings/ conferences at other locations when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Derby City South PCN
Address
Community Action Derby Ltd
Charnwood Street
Derby
DE1 2GU
Employer's website
(Opens in a new tab)
Employer details
Employer name
Derby City South PCN
Address
Community Action Derby Ltd
Charnwood Street
Derby
DE1 2GU
Employer's website
(Opens in a new tab)