Who are TPS?
TPS provides independent garages and body shops with high-quality Genuine Parts and products, enabling them to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group, which includes Audi, SEAT, ŠKODA, Cupra, Volkswagen passenger cars, and Commercial Vehicles. It operates a national network of TPS Centres with a workforce of approximately 1,500 employees. The management team is committed to creating a motivating and inclusive workplace that recognizes and rewards employees, encouraging continuous learning and development.
Launched nationally in 2006 as a new brand concept, TPS operates on an Agency Model, meaning centres stock and sell on behalf of Volkswagen Group UK. The brand has experienced rapid growth both financially and in the number of centres nationwide.
Job Purpose
This role is crucial in strengthening our market position, enhancing customer engagement, and increasing sales within the UK accident repair market.
Market Research & Analysis:
* Conduct in-depth market research to identify trends, customer needs, and competitor activities.
* Analyze sales data and customer feedback to identify growth opportunities.
* Share insights with the team to inform strategic decisions.
Strategic Planning & Execution:
* Collaborate with Volkswagen Group head office to develop and implement sales strategies.
* Monitor progress against targets and adjust strategies as needed.
Training & Development:
* Stay updated on industry trends, new products, and technologies to maintain expertise.
Customer Support & Relationship Management:
* Assist customers with enquiries, provide technical support, and ensure satisfaction.
* Build and maintain relationships with key accounts, understanding their needs and providing tailored solutions.
* Attend customer meetings, centre visits, and industry events to promote products and foster relationships.
Collaboration & Communication:
* Work with sales, marketing, and customer service teams to ensure aligned messaging and strategy.
* Maintain regular communication with the Volkswagen Group head office, sharing updates and insights.
Essential Skills
What are we looking for:
* Effective engagement and communication skills with diverse stakeholders.
* Experience in the UK accident repair market.
* Ability to manage activities that grow and develop the business.
* Practical financial awareness to provide operational insights and identify risks and opportunities.
* Experience managing national campaigns and activities.
* High IT literacy.
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