BT Group is seeking a Senior Customer Solution Design Manager to lead the design and consultancy for customer contact centre solutions. This role involves managing complex solution designs for CCaaS as well as on-premises systems and ensuring successful delivery through strong governance. The ideal candidate should demonstrate expertise in platform systems like Genesys and Cisco, alongside senior stakeholder management skills. The position offers a competitive salary with market-leading benefits including a bonus, private healthcare, and strong pension contributions.
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