Job Description
hackajob is collaborating with Vitality to connect them with exceptional tech professionals for this role.
Team – IT Service Management
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.
We are happy to discuss flexible working!
Top 3 Skills Needed For This Role
* Analytical and problem-solving skills
* Proactive and able to work under own steam
* Experience of administration functions within an application/system
What This Role Is All About
As an ITSM Application Support Analyst, you’ll play a key role in ensuring our ITSM platform runs smoothly, is user-friendly, and issues are resolved quickly. You’ll support everything from access management and request fulfilment to incident and problem resolution, working closely with teams across the business to improve workflows and automation.
Key Actions
1. Self-prioritise their own workload and manage this effectively in line with SLAs and OLAs that are set for the application
2. Manage the health of the application and track this with dashboards and reporting
3. Monitor all incoming tickets/cases for agreed solutions and ensuring that self-ser...