Responsibilities
* Response and Resolution: You own, investigate, and solve complex customer technical issues, acting as an advisor to the customer. You collaborate within and across teams, leveraging troubleshooting tools and practices.
* Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
* Technical and Professional Development: You deepen your technical and professional proficiency to resolve complex customer issues through training and readiness activities.
* Product/Process Improvement: You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools to improve Microsoft products.
Qualifications
Required Qualifications:
* Bachelor's degree in Computer Science, Information Technology (IT), or a related field, along with technical support, consulting experience, or equivalent experience.
* Knowledge of network security principles, cybersecurity fundamentals (encryption, authentication, authorization), cloud computing, TCP/IP stack, DNS principles, HTTP methods, Microsoft Azure, network protocols, Windows and Linux server environments, Active Directory, and Azure Active Directory.
* Basic scripting skills are a plus.
* Fluent in reading, writing, and speaking English.
* Ability to meet Microsoft, customer, and government security screening requirements, including passing the Microsoft Cloud Background Check upon hire and every two years.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, gender, disability, or other protected characteristics. For accommodations during the application process, please send a request via the Accommodation request form.
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