Your newpany
Are you a proactive and organised individual with a passion for delivering exceptional customer service? Join a dynamic, global organisation based in Watford as a Customer Service Administrator and be a vital part of their service team.
Your new role
You will be overseeing administrative assistance and support to all customers, engineering staff and others within the business, ensuring that high standards of customer service levels are achieved.
Coordinate and manage engineer diaries to ensure timely service delivery.
Accurately record iing service requests and ensure they are actioned promptly.
Monitor engineer attendance for SLA'S
Handle customer concerns with professionalism, escalating issues to the appropriate teams for swift resolution
Ensure all calls are dealt with quickly and efficiently at all times, within a minimum of 48 hours
Producing daily escalation report for all outstanding issues
What you'll need to succeed
1. Previous experience in a customer service or administrative role
2. Previous experience in a scheduling/ planning role
3. Strong organisational skills and the ability to multitask in a fast-paced setting.
4. Excellentmunication skills, both written and verbal.
5. A calm and confident approach to problem-solving andplaint handling.
6. Proficiency in Microsoft Office and CRM systems.
What you'll get in return
7. A supportive and inclusive team culture.
8. Opportunities for growth within a global organisation.
9. Parking on-site
10. Team lunches
11. 20 days plus BH, increasing with every year of service