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Senior Recruitment Consultant at MUFG Pension & Market Services
A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Overview:
The fixed-term SIP Administrator will be based on a hybrid basis from our office in central Leeds, so will need to be within a commutable distance to enable them to be in the office with colleagues each week.
The role holder will have responsibility for all aspects of maintenance and general administrator work for the clients’ records. The Administrator will also be responsible for all technical processes and needs to conform to all applicable regulatory obligations.
You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.
Please note that this role is a 12-month fixed term role.
Benefits:
26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year
Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme
Appreciate programme: Employee recognition programme
Company Pension Scheme
Medical insurance
Life Assurance
Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave
What you need:
As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too. You will need:
•Exceptional attention to detail, with very strong, demonstrable administration skills
•Good working knowledge of Microsoft applications, especially Excel, Word and Outlook
•A constant drive to improve the way you work through analysis, creativity, problem-solving and change initiatives
•Excellent verbal and written communication skills with an ability to listen and articulate information effectively, facilitating two-way communications to help create a culture of openness and engagement
•A desire to exceed performance objectives and quality standards to achieve results
•A strong team ethic and willingness to take on additional responsibilities
•Demonstrable knowledge of SIP’s would be advantageous
Day to Day, you will:
•Research and respond to incoming client and participant enquiries, ensuring that any complex issues are fully explained and ensuring the appropriate written style in line with the client’s branding is used
•Ensure all administration work us undertaken and processed in accordance to all internal and external service standards
•Ensure all complaints received are dealt with in accordance with the defined procedures
•Ensure that any incidents or breaches are reported in accordance with procedures
•Responses to email/Pega queries are investigated and answered within required SLA’s
•Investigate and resolved any reconciliation issues, liaising with and reporting any issues to the Manager
•Check ad hoc documents as required, including cheques and chaps
•Drive the reduction in backlogs across the department and assist in the introduction of new processes to prevent future backlogs and ensure better efficiency
•Develop and maintain good working relationships with other teams and departments, enabling the resolution of queries and the completion of tasks
•Ensure adherence to legal and regulatory requirements and that tasks are performed within the framework of the CASS rules
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
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