Conduct Risk Analyst This role supports the Compliance function with a primary focus on Conduct Risk. The position works closely with Underwriting, Claims and Delegated Authority partners to help ensure fair customer outcomes and compliance with Lloyd’s and regulatory requirements. Key Duties - Manage and oversee the complaints process - Coordinate, maintain and analyse Conduct and Consumer Duty MI - Carry out root cause and trend analysis on complaints - Support escalation and reporting of complaints - Assist with preparation of reports and papers for internal committees and Boards. - Provide guidance to the business on conduct risk, product governance and customer outcomes, including for new or higher-risk products. - Deliver and support conduct and complaints-related training to the business. - Provide general compliance support and advice as required. Required Experience - Minimum 1 years’ experience in a Compliance role, with exposure Complaints. - Practical experience handling and managing complaints. - Experience within the London Market insurance environment. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .