Job Description Job Title : Conference & Events Planner Legal Employer : Twickenham Experience Ltd. (TEL) Department : Conference & Events Reports to : Events Planning Manager Salary Banding : £32,190 Bonus Scheme Location : Allianz Stadium Duration : Permanent Please note that this vacancy is being hosted on RFU/England Rugby channels on behalf of Twickenham Experience Ltd. (TEL), and is not an RFU vacancy. Application Information: Please submit an anonymised CV and cover letter. The closing date for applications is Thursday 19th June at 5pm. To download the full job description for this role, please click here. Nature and scope: The primary objective of the role is to provide a quality, market-leading and customer orientated service through effective administration and customer service techniques. This role is required to co-ordinate all bookings, to proactively selling and exceeding customer expectation; to consistently ensure the highest standards of accurate and timely customer, staff and management information; and to ensure all administration is accomplished effectively and accurately in order to provide a seamless handover to the Operations team. Accountabilities: Ensure safe, secure, and compliant operations for all stakeholders. Adhere to all legislative and TEL operational standards to deliver consistent, high-quality service. Maintain a polite, professional, and friendly demeanor with customers, clients, and colleagues. Deliver exceptional customer care and exceed expectations with a proactive, can-do attitude. Maximise sales through effective product knowledge and selling techniques. Provide tailored product advice to customers. Gather and relay customer feedback to management. Conduct clients show rounds, menu tastings and stakeholder meetings to build and strengthen relationships. Identify and act on opportunities to enhance service delivery. Contribute to continuous improvement and operational efficiency. Accurately input event details into Ivvy and ensure timely handover to Operations. Stay informed on industry trends and apply relevant innovations. Support colleagues positively and assist with additional duties as needed. Attend all required training sessions and meetings. Promote TEL and uphold a positive company image. Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans. Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation. Operational Excellence: Comply with all fire, health, safety, and hygiene regulations. Report accidents, near misses, and safety concerns to your line manager. Encourage safe working practices. Personally plan commercial meetings and events. Prepare and submit work orders, floor plans, and schedules for weekly C&E meetings. Book event services and raise purchase orders as needed. Create event collateral such as menus, tent cards, table plans, signage, IPTV uploads etc for commercial bookings. Share relevant information with the Accounts team promptly. Person Specification The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role. Qualifications, skills & experience: Essential: Strong communicator with excellent interpersonal skills. Detail-oriented with a focus on quality. Builds respectful, collaborative relationships and exceeds expectations. Adaptable and open to change, values diverse perspectives. Demonstrates integrity, accountability, and professionalism. People-focused leader with planning and growth potential. Skilled in understanding and meeting client needs. Deadline-driven and well-organised. Aware of market trends and competitor activity. Proficient in Microsoft Office and CRM systems. Experienced in creating event floorplans Knowledgeable in event operations with a focus on catering Additional Information: We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com. During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here. About Us About England Rugby England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations. Our core activities are: Rugby - supporting rugby from grassroots to performance level Commercial - building partnerships and hosting matches and events Running the business - ensuring our organization and people can thrive Our Culture At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities. We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people. We know that representation is more than just getting people through the door, it's about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving. We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way. We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com. What we can offer you We are proud of the range of benefits we can provide: A variety of corporate discounts. Priority access to purchase match tickets 25% discount in Rugby Store and EnglandRugby.com 25 days of annual leave and your birthday day off Free access to the stadium gym Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7 After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10% Ride-to-work scheme, eyecare vouchers and season ticket loans About Our Team At England Rugby, we want to hear our employees' thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That's why we have quarterly meetings called 'the Voice' where various topics are discussed, in addition to regular surveys, including our annual D&I survey. We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022: 85% feel motivated to perform their role to the best of their ability 83% feel supported by their Manager 90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home 83% feel informed and connected with the organisation If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: https://www.englandrugby.com/about-rfu/rfu-policies/diversity-and-inclusion/our-approach