Provide technical support to internal and external stakeholders
May 2026
JOB DESCRIPTION
Role: Technical Assistant
Department: Technical
Line Manager: Technical Manager
PURPOSE OF ROLE
• Provide technical support to internal and external stakeholders
• Complete thermal and EMC tests and document the results
• Assist with the design and development of products by building and testing prototypes
• Testing, fault finding and value engineering of lighting products and components.
• Provide support and assistance to the Quality, Product Design, Production Assembly, Sales and Engineering teams.
ROLE TASKS
• Complete thermal and EMC test data diligently and document the results in report format.
• Assist and support the Customer Service with technical enquires.
• Build prototype luminaires to aid Engineering and Product Design Teams.
• Work with the Quality Department to investigate and report on Customer returns. Maintain a clean and tidy working area, and adhere to company health and safety policies.
PERSON SPECIFICATION
You will be self-driven, conscientious with good communication skills. Mature and credible with an ability to work on your own initiative or as a part of a team. You will have a clear focus on high quality and an attention to detail, with the ability to work flexibly. High level of professionalism
• Have an understanding and knowledge of electronics and electrical systems to A-Level orBTEC (preferred).
• Competent at Through hole and SMT soldering down to 0805 component size (preferred).
• Experienced in fault-finding and testing of electrical and electronic components (essential).
• PCB Design (EasyPC) / Solidworks / Composer (advantageous).• Ability to work at pace with energy.
• Good written and verbal communication skills.
• Conscientious and proud of the quality of work produced
• Ability to prioritise own workload and seek support where necessary.
• Computer Literate with the ability to use MS Office and the EFACS system (training given if required).
• Flexible approach to work and be prepared to work overtime and off-site if required.
• Good attention to detail.
• Team player with the ability to work with and support other team members.
Provide technical support to internal and external stakeholders
This role is central to driving continual improvements in both process quality and product quality, and embedding a strong
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