Babington, the latest of Knovia's best-in-class companies, are a purpose driven and forward thinking organisation, who are committed to developing better futures: for individuals, organisations, and society.
Position:
Job Title: Customer Success Advisor
Location: Remote
Salary: £24,285
Working days: Monday to Friday (08:30-17:00)
We are looking for a proactive and customer-focused Customer Success Advisor to support learners and employers throughout the apprenticeship journey. You will act as a key point of contact, ensuring learners are prepared, supported, and successfully progress through key programme milestones including workshops, End Point Assessment (EPA), and returning from a Break in Learning.
This is an ideal opportunity for someone with strong customer service, stakeholder management, and administrative coordination skills, particularly within education, training, apprenticeships, or a regulated environment.
Key Responsibilities
Customer Success & Learner Support
Act as the primary point of contact for learners and employers throughout their apprenticeship journey
Provide information, advice, and guidance on programme stages, workshops, and End Point Assessment (EPA)
Deliver excellent customer service via phone, email, and CRM systems
Maintain accurate learner records and documentation in line with internal processes
Learner Progression & Milestone Coordination
Monitor learner progress and proactively support progression through programme milestones
Coordinate workshop bookings, EPA readiness, and progression activities
Liaise with internal teams and external partners including EPA organisations (EPAOs)
Identify and escalate risks, delays, or disengagement
Compliance & Operational Support
Ensure all documentation and processes meet funding, audit, and compliance requirements
Support learners returning from a Break in Learning
Contribute to continuous improvement of customer success processes
Requirements:
What we need from you:
Proven experience in customer service, customer success, or learner support
Experience working with CRM systems, databases, or learner management systems
Strong communication skills (verbal and written)
Ability to manage multiple priorities and meet deadlines
Excellent organisational and administrative skills
Ability to work independently and collaboratively within a team
Experience engaging with stakeholders including customers, learners, or employers
GCSE English and Maths (Grade A-C / 4 or equivalent) – Essential
Customer Service or Information, Advice and Guidance qualification – Desirable
Other information:
What's in it for you?
Babington is an inclusive, welcoming and supportive place to work with a fantastic culture which supports each employees learning, development and career growth.
25 days annual leave and 8 Public Bank Holidays
Bupa Healthcare Cash plan; reimbursements for dental, health assessments & prescriptions
Additional annual leave purchase scheme to buy up to 5 extra days
Babington Rewards; includes cashback, discounts off online and retail stores.
Remote working
We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.
To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team.
Babington is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependent on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are also committed to promoting equality and inclusion throughout our colleague and learner populations.