Creating Peace of Mind by Pioneering Safety and Security
Key Responsibilities
Customer Service Co‑Ordinator is responsible for delivering high‑quality service to customers by accurately processing and fulfilling orders and enquiries, resolving issues, and ensuring Allegion is easy to do business with. The role supports excellent customer experience and contributes to continuous improvement of processes and service standards.
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1. Processing of customer orders accurately and in a timely manner
2. Investigate and resolve customer complaints and queries to a satisfactory conclusion.
3. Provide clear information on product availability, lead times and pricing in response to customer enquiries.
4. Handle customer enquiries via phone and email, ensuring professional and customer‑focused communication.
5. Work collaboratively with other business functions to deliver a seamless customer experience.
6. Listen to and understand customers (internal and external) and take appropriate action. Provide all information in a clear and customer-focused manner.
7. Build and maintain trusting relationships with customers and internal stakeholders
8. Participate in team discussions to review Voice of the Customer and survey feedback; take action on findings to improve customer experience and internal processes.
9. Occasional visits to customers alongside sales/commercial team as required
10. Carry out additional ad hoc duties as required.
Skills, Experience & Education Requirements
11. Enjoy working with people and providing excellent customer service
12. Excellent administration skills with strong attention to detail
13. Ability to plan, organize and prioritize workload to deliver KPIs
14. Ability to work well in team
15. Good interpersonal and active listening skills
16. Clear verbal and written communication skills
17. Enthusiastic, self-motivated & solutions focused.
18. IT literate, specifically Microsoft Office applications (essential)
19. Comfortable dealing directly with customers face-to-face, by phone and in writing.
Desirable
20. Previous experience in customer service, order processing or coordination roles.
21. Experience with CRM and Order Wise
Knowledge of products or industry relevant to the role
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please .
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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
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