Salary: £60,000 - 68,000 per year Requirements: Proven experience administering hardware and software systems Strong knowledge of cloud technologies, particularly Microsoft 365 Effective supplier management skills with the ability to collaborate with third-party providers to drive successful outcomes Recent and demonstrable experience in hands-on, practical IT problem-solving Solid understanding of Microsoft technologies, including identity management, user profiles, and Windows Server Extensive experience supporting Windows desktops, the Microsoft Office Suite, and smartphones Responsibilities: Oversee our IT services, including management of third-party suppliers and associated budgets Ensure our SLAs and service standards are established, monitored, and consistently met Act as the primary escalation point for our 2nd line support technicians Maintain our adherence to GDPR and data security frameworks Take a proactive, hands-on approach to resolving complex technical issues as they arise Technologies: Cloud Hardware Support Microsoft 365 Security Windows Office 365 More: We are a leading organisation seeking an experienced IT Manager to join our friendly and collaborative team in Hemel Hempstead on a hybrid basis, with on-site parking available. This role offers a balance of strategic oversight, service management, and hands-on technical leadership, and the salary is £60,000 to £68,000 depending on experience. last updated 24 week of 2026