Join us as an Application Support Analyst at Barclays through hackajob, a matching platform that partners with Barclays to recruit top talent and build the future.
In this role you will provide technical support by troubleshooting and resolving multi‑faced issues, ensuring timely resolution of incidents, and communicating effectively with stakeholders.
Responsibilities
* Run the bank roles in financial institutions, specifically in live job dump solving and applying an evaluative mindset to resolve incident queries.
* Use COBOL, DB2 database fact finding and basic JCL skills.
* Apply ITIL concepts and best practices.
* Manage incidents, problems and change management using Service Management Tool – Service First / SNOW.
Qualifications and Skills
* Professional attributes essential to performing the role, including capabilities, knowledge, and experience.
* High proficiency in COBOL dump solving, DB2 on the mainframe, and basic JCL. Experience in Abend‑aid is beneficial.
* Experience with batch monitoring tools (TWS on the mainframe).
* Excellent communication (verbal and written) suitable for a diverse audience, with the ability to communicate positively and effectively with both technical and non‑technical users/customers.
* Exposure to IMS or related knowledge is beneficial.
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Information Technology
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