Part time 16 hours per week
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
* Free Meals on Duty: Enjoy complimentary meals while at work.
* Uniform Provided: A professional uniform is supplied for all employees.
* Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
* Pension Scheme: Participation in The People’s Pension.
* Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
* Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
* Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails:
* Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience. This includes carrying heavy luggage to guest rooms and providing transport for guests using the hotel’s buggy.
* Address guest enquiries and concerns promptly and professionally, providing accurate information and solutions.
* Coordinate with other departments to ensure guest requests are fulfilled efficiently.
* Maintain a high level of customer service by anticipating guest needs and exceeding their expectations
* Handle guest complaints with empathy and resolve issues to their satisfaction.
* Promote hotel services and amenities to enhance guest experience and drive revenue.
* Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
* Monitor guest feedback and implement improvements based on their suggestions.
* Assist in training new staff on guest service standards and procedures.
* Maintain accurate records of guest interactions and transactions.
Safety and Company Policies
* Follow all company and safety and security policies and procedures.
* Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
* Complete safety training and certifications.
* Ensure uniform and personal appearance are clean and professional.
* Maintain confidentiality of proprietary information.
* Communicate with others using clear and professional language.
* Develop and maintain positive working relationships with others.
* Support the team to reach common goals.
* Listen and respond appropriately to the concerns of other employees.
* Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
* Related Work Experience: At least 1 year of related work experience in a customer service role.
* Supervisory Experience: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!