Practice Manager
Location: Stafford Medical Group, Weston-s-Mare
Salary: £40,000 - £55,000
The Role
We have an exciting opportunity for an accomplished, and highly motivated Practice Manager to join our team at Pier Health Group. This role will oversee operations at our site: Stafford Medical Group.
As the Practice Manager, you will play a pivotal role in leading, planning, and managing the day-to-day operations of the practice while ensuring high-quality patient care. You will also have the opportunity to contribute to the strategic development of the practice and the wider organisation.
About Us
Stafford Medical Group serves a patient list of approximately c11000 patients. Our practice is part of Pier Health Group, a progressive organisation established in 2019 with the ambition of delivering transformative healthcare to over 103,000 patients across Weston-Super-Mare, Worle, and surrounding villages.
As a Super-partnership and Primary Care Network, Pier Health Group is uniquely positioned to provide resilient, high-quality primary care while actively contributing to the transformation of local health services. Our focus is on improving outcomes for patients and enhancing the quality of working life for our staff.
About You
The successful candidate will:
* Be passionate about delivering exceptional care to our patient population.
* Possess excellent leadership, interpersonal, and organisational skills.
* Be adaptable and thrive in a fast-paced, complex healthcare environment.
* Have a proven track record of managing CQC compliance and regulatory standards.
As the Practice manager, you will oversee all aspects of the practices, including:
* Strategic and operational planning.
* Financial management and income optimisation.
* Human resources and workforce planning.
* Patient service delivery and engagement.
* Clinical governance and quality improvement.
* Information technology and data management.
* Health and safety compliance.
Why Join Us?
This is a unique opportunity to lead an established practice and make a tangible impact on the health and well-being of our local communities.
We value innovation, collaboration, and a commitment to excellence in everything we do. If you are ready to take on a leadership role and work with a supportive team in a forward-thinking organisation, we would love to hear from you.
How to Apply
If this sounds like the role for you, please email your CV and a statement of interest to
We look forward to hearing from you
Job Description
The practice Manager is responsible for the smooth and efficient running of Stafford Medical Group, a c11000 strong surgery providing day to day operational support as well as strategic planning. This is a hands-on operational role and so the post holder will be responsible for implementing and managing efficient processes and pathways, managing staff and acting as a flexible administrative resource to actively support patients and clinicians to provide a high level of service.
The post holder is responsible for the recruitment, development, line management, training, mentoring and leadership of the primary care clinical and admin teams, including shared posts which may cross boundaries into other provider organisations.
Primary responsibilities
Long-term Planning and day to day Practice management
* Develop and lead the transformation the practice to ensure long term sustainability and efficiency
* Develop working at scale and ensure maximum effectiveness within this model.
* Strategic view of, and ownership of, QOF and Enhanced Services
* Ownership of all company policies including Business Continuity Plan
Organisational Leadership and Development
* Long term organisational planning
* Manage organisational risk including upkeep of central risk register with regular reports to the partners
Financial and Business Development
* Finance – ensure adherence to agreed budget.
* Contract Management – Advise on contracts and make recommendations
People Management, Workforce Planning, Appraisals, and Culture Development
* Link with HR department to ensure sustainable workforce planning, recruitment & retention model is in place. Ensure strategies and processes are in place for effective utilisation of staff – drive efficiencies
* Complete regular performance reviews and annual appraisals with practice team
* Contribute to a no-blame culture where excellence is sought and quality and consistency of services is achieved
* Treat colleagues, patients and visitors with dignity and respect at all times
* Support and Lead employee relations issues within practice with the support of HR
* Recruitment and succession planning within Practice with the support of HR
Governance and Compliance Excellence
· Infection prevention control lead
* Information Governance – Ensure compliance with all internal policies throughout the practices
* CQC Compliance – Ensure all requirements of CQC registration are met
* Maintain confidentiality at all times ensuring you adhere to all Information Governance and Data Protection standards
* Ensure all quality improvement action plans are adhered to at all times
Development and Management of Effective Partnerships – Internal and External
* Manage relationships with other local providers to patient population
* Support relationship with local ICB, Council, NHS England and other bodies.
* Attend relevant meetings & forums both internal and external
* Manage relationship with landlords as required
* Support patient participation group(s) and patient engagement; Ensure patients are at the centre of everything we do
* Work collaboratively with colleagues for the benefit of the patients and organisation
* Proactively be a champion for Pier Health Group
Process Development & Problem solving
* Ensure effective clinical models are implemented and refined to deliver care based upon patient needs and demand
* Ensure appropriate processes in place to manage assets and facilities
* Advise on escalated or serious complaints, near-misses and significant events to ensure learning is shared across the group.
* Specific project management as agreed with partners.
Effective Communication and Working Relationships
* Effective communications and knowledge sharing with staff within Pier Health Group practices.
* Effective communications and liaison with external stakeholders such as PCN, ICB or Health & Social Care providers.
* Effective working relationships with Managers and Staff at all levels and locations within the Pier Health Group
* Effective working relationships with patients and their carers / representatives
* Effective working relationships with GPs and Allied Health Care Professionals
Responding to transformation and changes in primary care service delivery
Person Specification
Qualifications
* Essential: Educated to degree level or equivalent.
* Desirable: Management and Leadership experience.
Experience
* Desirable: Experience of working in a healthcare setting.
Skills
* Essential:
* Excellent communication skills (written and oral).
* Good IT skills.
* Clear, empathetic manner.
* Effective time management (planning and organising).
* Ability to work as a team member and autonomously.
* Good interpersonal skills.
* Problem-solving and analytical skills.
* Ability to follow policy and procedure.
* Desirable:
* Good knowledge of MS Office and Outlook.
* EMIS/SystmOne/Vision user skills.
Personal Qualities
* Essential:
* Inclusive and diverse thinker.
* Flexible and cooperative.
* Motivated.
* High levels of integrity and loyalty.
* Sensitive and empathetic in distressing situations.
* Ability to work under pressure.
Other Requirements
* Essential:
* Flexibility to work outside of core office hours.
* Disclosure Barring Service (DBS) check.
* Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own homes.
Job Type: Full-time
Pay: £40,000.00-£55,000.00 per year
Benefits:
* Company pension
* On-site parking
* Work from home
Work Location: In person
Application deadline: 12/09/2025