We are recruiting an experienced inboundCall Handlerto work asRepairs Advisorsbased in Hertford.
Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.
Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.
Previous experience in a Contact / Call Centre is required.
Our ideal person will have a background in property maintenance or knowledge of home DIY.
The Role
We have fantastic opportunities to join ourInbound Customer Support Centreteam to deliver exceptional service to our customers.
This is a full-timeoffice-based(not remote working) position.
Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.
Main Responsibilities:
1. Taking inbound calls from tenants and clients (housing associations or councils)
2. Using questioning, ensure property repair fault is logged correctly on our in...