Central Employment are delighted to working with a global FMCG organisation based in Macclesfield, as they look to recruit a Customer Service Executive. Reporting into the Merchandising Manager FT/onsite role Up to £28,000 DOE 28 days holidays Key Purpose of Job:
The purpose of this role is to help customers with their order requirements. Deal with their questions and supply customers with information about our products and services. Then process the orders, put them on the system and deal with the customer through the order process until the customer takes delivery.
Responsibilities
1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2. Responding promptly to customer enquiries.
3. Communicating with customers through various channels.
4. Acknowledging and resolving any customer feedback, particularly if an issue needs quick resolution.
5. Knowing our products and services so that you can answer questions.
6. Processing orders, forms, applications, and requests.
7. Keeping records of customer interactions, transactions, comments, and complaints.
8. Communicating and coordinating with colleagues as necessary.
9. Providing feedback on the efficiency of the customer service process.
10. Ensure customer satisfaction and provide professional customer support.
11. Provide a poin...