Job Title: Junior IT Systems Support Engineer
Department: IT
Reporting to: Senior Support Analyst
Location: Melksham
About The Delta Group
We are Europe’s leading visual communications specialist delivering dynamic multichannel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.
We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.
We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.
Role Overview
As a Junior IT Systems Support Engineer, you will provide vital support to the Delta Engineering team in maintaining IT systems at the Melksham site. In this role, you will deliver a range of Windows and infrastructure projects while providing essential application support across the wider Delta Group user community.
Key Responsibilities
* Deliver professional 1st and 2nd line technical support, ensuring high-quality customer service and efficient query resolution
* Take full ownership of user issues, performing remote diagnostics and troubleshooting, or escalating to on-site engineers when necessary
* Maintain accurate and detailed records of all support requests within the Delta Helpdesk system
* Adhere strictly to standard operating procedures (SOPs) and departmental processes to ensure consistency and security
Skills, Knowledge and Experience
Essential
* Minimum 6 months of experience installing, configuring, and supporting Windows 10 and 11
* Proficiency in the Microsoft 365 suite (Word, Excel, Outlook, Teams)
* Proven organisational skills with the ability to multitask and prioritise high-volume workloads effectively
* Exceptional attention to detail
Desirable
* Experience in Mac administration
* A strong desire to develop technical skills
Personal Attributes
* A "hands-on" attitude with a helpful demeanour toward all users
* Ability to remain calm and structured under pressure
* Clear communicator with technical and non-technical users
* High standards with a practical, delivery-focused mindset
* Maintain good discipline, time keeping and best working practices
* Committed to maintaining Health & Safety standards
Our Commitment to Diversity, Equality and Inclusion
The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.
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