Description
Who Are We:
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone
As an Overnight Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience!
Benefits
* On-Demand Pay
* Medical, Dental and Vision insurance (full time employees only)
* Employee perks and discount program
* Free Black Card Membership
* 401(K) Plan Savings plan
As the Overnight Front Desk Associate you will:
* Work an overnight shift.
* Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
* Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
* Resolve member concerns and escalate to a leadership as needed.
* Answer phones in a friendly manner and assist callers with their inquiries.
* Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
* Perform prospective member calls and tours; assessing their membership needs.
* Execute retail transactions with accuracy and drive sales goals in compliance with PCI policy
* Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
* Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
* Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
* Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
Requirements
What you bring to the table:
* 6-12 months of experience in a customer service environment is preferred
* Must be 18 years of age or older
* Willing to become CPR/AED Certified (Training provided by Planet Fitness)
* Basic computer proficiency
* Continual standing and moving throughout the club to accomplish tasks during shift.
* Continual communicating in person or on the phone to exchange information during shift.
* Must be able to lift up to 50 pounds.
* Will encounter toxic chemicals during shift.
* Moving self in different positions, including bending and twisting, to accomplish tasks.
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.
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