Are you ready to dive into the exciting world of IT? The Harris Partnership — a national architectural and multidisciplinary design practice — is looking for a passionate and motivated IT apprentice to join their team. Providing first line remote and in person support to the seven offices within The Harris Group via our ticket system, emails, messages, and phone calls. Accurately logging, tracking, and prioritising helpdesk requests using our ticket system. Following IT standard procedures and policies. Maintaining user accounts across multiple systems. Configuring both hardware and software. Troubleshooting both hardware and software issues. When required, escalating issues to external suppliers or contacts. Full training and support will be provided by your workplace mentor and from the Baltic team. Possible progression upon completion of the apprenticeship.