Service Coordinator – Sevenoaks - £36,000
We are currently representing a fast-growing and well-established organisation within the Facilities Management sector, who are looking to appoint a Service Coordinator to join their Head Office. This is a full-time, office-based position supporting key national retail contracts.
This is an excellent opportunity for a highly organised and analytical individual who thrives in a fast-paced environment and is looking to build a long-term career within a progressive and forward-thinking business.
Salary & Package:
* £28,000 - £36,000
* Full-time, office-based role
* Working hours: 08:30 – 17:00
* 25 days annual leave & 8 bank holidays
* Company pension
* Free on-site parking
The Role:
* Working alongside the Strategic Projects Coordinator and reporting to the Operations Manager, you will play a key role in supporting the smooth delivery of service and maintenance contracts, primarily across two major retail clients.
* You will act as the central coordination point between engineers, clients, suppliers and internal teams, ensuring all service activities are delivered efficiently, on time and to a high standard.
Duties:
* Coordinate and schedule engineers for daily and weekly works.
* Monitor engineer performance and track job progress.
* Carry out daily check-in calls with engineers to review progress and paperwork.
* Book works in line with client requirements and KPIs.
* Manage jobs via third-party client systems (including accepting, declining and progressing works).
* Provide proactive client updates and resolve issues with a solution-focused approach.
* Coordinate materials, equipment and documentation for site works.
* Liaise with clients, suppliers, subcontractors and internal stakeholders.
* Assist with project and service coordination including tracking updates, sign-offs and resource allocation.
* Produce reports, collate information and assist with fact-finding/problem solving.
* Support PPM reporting and ensure documentation is completed accurately.
* Update internal trackers and systems.
* Work closely with accounts for supplier and subcontractor orders.
Health & Safety Responsibilities:
* Assist with the preparation of RAMS and health & safety documentation.
* Ensure site-specific risk assessments are completed by engineers and subcontractors.
* Support compliance with company H&S procedures.
* Requirements:
* Previous experience in a service coordination or similar role (building services or specialist contractor background desirable).
* Strong analytical mindset with excellent attention to detail.
* Good working knowledge of Microsoft Office, particularly Excel (confident using and formatting formulas).
* Excellent written and verbal communication skills.
* Ability to manage multiple tasks and prioritise effectively.
* High level of IT literacy.
* Professional and proactive approach when dealing with clients and colleagues.
* Resilient, organised and able to perform well under pressure.
* Eligibility to work in the UK.
This role would suit someone methodical, process-driven and inquisitive, who enjoys problem solving and working collaboratively within a busy operations environment.
If you are looking to join a growing business where you can develop your career long-term, please apply today.
Please Contact
Georgie Thain
gthain@rgb.co.uk
020 7932 2800