IT System Implementation Consultant
Location: South London
Rate: £540 per day umbrella
A South London Local Authority is seeking a dynamic and experienced System Implementation Consultant to support the transition and ongoing utilisation of a new upgraded NEC Housing system. This role involves assisting over 400 users in navigating and maximising the functionalities of the system.
Key Responsibilities:
* Facilitate the implementation of new modules of the NEC Housing system, including Asbestos Register, Asset Management, and Choice Based Lettings.
* Provide support and training to end users on existing and new modules of the system.
* Assist in the development of training materials and aids tailored to the needs of the users.
* Conduct both classroom and virtual training sessions.
* Utilise MS Teams for effective communication and collaboration.
* Address end-user queries and service requests through ServiceNow.
* Plan and coordinate training sessions, including scheduling, venue management, and user enrolment.
* Conduct training needs analysis and design session outlines accordingly.
* Offer ongoing support to users to enhance their daily utilisation of the system.
Requirements:
* Demonstrable knowledge of housing operations within a local authority, preferably within London.
* Prior experience in delivering training for NEC Housing (formerly Northgate).
* Availability to travel to various sites within the Borough as required.
* Proficiency in using MS Teams for communication and collaboration.
* Strong organisational skills with the ability to plan and manage training sessions effectively.
* Excellent communication skills to facilitate effective user support and training.
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