Production Support Team Lead
Belfast | Hybrid Working
Manager Level
About the Company
We are a global technology-driven financial services organisation operating at scale across international markets. The business provides critical infrastructure, platforms, and data solutions that support high-volume, high-availability trading environments.
With a long-established history and a significant international footprint, the organisation employs thousands of people worldwide and operates across multiple regions and time zones. Technology is central to the business, underpinning complex, mission-critical systems that demand reliability, performance, and continuous improvement.
The Opportunity
This is a key leadership role within a production environment undergoing transformation. As Production Support Team Lead, you will play a central part in strengthening how Production Support aligns with business needs, improving operational resilience, and driving service excellence.
Based in Belfast, you will lead a local Level 2 Production Support team and act as the primary escalation point for critical production issues. This is a hands‑on role combining technical depth with people leadership, supporting complex distributed applications across on‑premise and cloud‑based environments.
Key Responsibilities
Technical & Operational
* Lead and manage Belfast‑based resources within a global Production Support function
* Provide Level 2 support for business‑critical applications in a high‑availability environment
* Act as the escalation point for complex production incidents, performing root cause analysis and resolution
* Manage Incident, Problem, and Change Management processes in line with ITIL principles
* Oversee application installations, upgrades, fixes, and enhancements across production and non‑production environments
* Monitor application performance, system health, and service availability
* Manage application stacks across environments in collaboration with international support teams
* Develop and maintain automation scripts (Shell, Power, Perl, Python, SQL)
* Create and maintain technical documentation, including runbooks and troubleshooting guides
* Lead major incident calls and production‑related initiatives
* Submit and manage change control requests
Leadership & Management
* Drive team performance against agreed objectives and service standards
* Monitor and report on operational KPIs
* Plan workloads, resource allocation, and operational priorities
* Promote strong collaboration with technology and business stakeholders
* Develop learning and development roadmaps for team members
* Support recruitment and internal mobility initiatives
Essential Experience & Skills
* Proven experience leading a Level 2 Production Support team
* Strong experience with Windows Server environments
* Advanced Unix/Linux skills
* Strong SQL skills (T‑SQL, SQL Server Management Studio)
* Working knowledge of networking tools (SSH, SFTP, traceroute)
* Scripting experience in PowerShell, Bash, or Perl
* Strong understanding of ITIL‑based support processes
* Experience with monitoring and observability tooling
* Demonstrated use of automation to improve efficiency
* Solid understanding of Change Management
Desirable
* Exposure to cloud or hybrid architectures
* Knowledge of HTML, JavaScript, or CSS
* Additional database optimisation experience
* Familiarity with CI/CD pipelines and DevOps practices
Why Join?
* Lead a critical function within a large‑scale, technology‑led organisation
* High‑impact role supporting complex, business‑critical systems
* Opportunity to shape team structure and operational processes in Belfast
* Hybrid working model
* Strong focus on learning, development, and career progression
* Inclusive culture where diverse perspectives are valued
To speak in absolute confidence about this opportunity please send an up‑to‑date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or s.kennedy@mcsgroup.jobs.
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