We are actively building diverse teams and welcome applications from everyone.
Role: Tech Bar Service Manager
Location: London (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: competitive salary package plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role Overview
As a Tech Bar Manager, you'll lead SCC Tech Bar teams across multiple customer sites, ensuring high‑quality service delivery and customer satisfaction. You'll provide line management, mentorship, and governance, oversee scheduling and processes, and act as the primary escalation point for all Tech Bar‑related issues.
Key Responsibilities:
* Lead and mentor Tech Bar Leads, managing performance development plans and training needs.
* Oversee team rotas, service processes, and ensure standardisation across sites.
* Act as the single point of escalation for customers, service desk, and third parties.
* Build strong customer relationships, attend regular meetings, and produce service reports.
* Ensure SLA compliance, queue management, and timely resolution of incidents and requests.
* Drive service improvements, document procedures, and liaise with suppliers and internal teams.
* Provide cover for peers and participate in on‑call rotas when required.
Person Specification:
* Proven line management experience, with a track record of developing people and teams.
* Strong ability to deliver against SLAs while improving efficiency and cost models.
* Experience managing P&L and recruitment activities.
* Excellent customer service, communication, and stakeholder management skills.
* Full UK driving licence and flexibility to travel.
About You
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
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