Our client is a leading IT managed service provider are currently looking for a 2nd line support person. They are seeking a talented 2nd /3rd Line Support Technician to join their team to play a key role in providing technical support and project delivery to customers. Strong experience with Active Directory, Office 365, Windows 10 and above, Windows Server 2012-22, and networking equipment (routers, firewalls, switches) Experience of using cyber security products including AV, email security, firewall configuration Project delivery including PC / laptop installation, server installation, firewall, switch, wireless configuration and installation, network health checks Excellent problem-solving abilities, with a logical, analytical approach Clear and effective communication skills (both written and verbal) for working with clients and internal teams Ability to prioritise and work independently in a fast-paced environment Previous experience in a 2nd / 3rd Line technical role Familiarity with help desk ticketing systems and remote support tools Experience in a Managed Service Provider (MSP) environment would be advantageous but is Troubleshoot and resolve customer desktop, server, and infrastructure-related issues Manage incoming support tickets, ensuring timely and efficient resolutions Working on more complex problems when necessary Monitor and manage backup jobs, addressing failures proactively Check remote monitoring platforms for issues and work towards quick resolutions