Job Description
We are looking for a Quality and Service Improvement Officer on a part-time basis to fulfil a job-share.
In this important role, you will manage the quality review process by providing expert advice and guidance and support the delivery of the caller feedback service.
You’ll be a key driver of Samaritans’ aim to improve the consistency and quality of our services, ensuring excellent service delivery to all our callers in their time of need.
Contract
* £16,500 - £17,500 per annum plus benefits (£33,000 - £35,000 FTE)
* Part time (17.5 hrs per week)
* Permanent
* Hybrid working with link to Ewell office
* In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
* We are passionate about flexible working, talk to us about your preferences
What you’ll do
1. Provide expert guidance to staff and volunteers in relation to quality reviews
2. Manage the planning and administration of the quality review process
3. Maintain and update quality review resources
4. Champion quality improvement and develop...