Job overview
To be responsible and accountable for the provision and management of
Voluntary Services throughout Maidstone and Tunbridge Wells NHS Trust within established budgetary guidelines, and in accordance with Trust policies and procedures.
Main duties of the job
To promote and support effective and appropriate use of volunteers to improve patient and public experience engagement and involvement in MTW. To grow and develop the MTW v volunteering service to increase in take up of volunteering while reflecting the diversity of the local community To ensure safe, standard practice in volunteer management across MTW.
To ensure that the safety of volunteers, patients, carers, visitors and staff is not compromised by the use of volunteers. The direct line management of the Voluntary Services Team The management and development of the Volunteer End o f Life Service.
The post holder will be required to deputise for the Experience of Care Lead as and when required in specific meetings
Working for our organisation
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
to hear what our staff say.
Joining us includes a comprehensive benefits package:
1. At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
2. Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
3. Blue Light card eligibility
4. And more, additional benefits can be found in the benefits documents below
Detailed job description and main responsibilities
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children). If a role involves regulated activity and requires a DBS check with a barred list check, you cannot apply if you are on the barred list.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Person specification
Qualifications
Essential criteria
5. Educated to a degree level qualification or equivalent demonstrable experience
6. Evidence of continuing professional development
7. Management qualification
Desirable criteria
8. Willingness to develop expertise and undertake further training to meet the demands of the developing role
Skills
Essential criteria
9. Excellent communication skills and the ability to persuade, negotiate and influence stakeholders at all levels.
10. Ability to establish and maintain working relationships at all levels internally and externally and be a role model for MTW.
11. Experience of mana ging a team and resolving conflict.
12. Excellent organisational skill s, able to manage a busy workload, prioritise work and have a good attention to detail.
13. Presentation and teaching skills
14. Competent using Microsoft Office and IT packages PowerPoint, email, Excel reporting templates).
Attributes
Essential criteria
15. Ability to communicate highly complex and contentious issues.
16. Have personal credibility with the understanding of people management interventions.
17. Ability to work effectively independently
18. Willing to be flexible with working hours and environment and able to adapt quickly to the changing needs of the service.