IT Administrator
Belfast - hybrid (2 days WFH pw)
East Belfast Office
M-F / 9-5 (Flexitime)
Summary of the Role
We are currently recruiting for an IT Administrator to join a leading organisations applications team on a temporary 6+ month contract (with strong potential for a permanent role).
This IT Administrator role is ideally suited to someone with stong problem-solving and troubleshooting ability, a self starter with a proactive approach to learning. This role would be ideal for someone with a solid foundation of IT Support experience and customer service skills.
Key Responsibilities
* Resolve applications support tickets to the business, including investigation and resolution of system issues
* Manage system administration tasks including user access, security, and ongoing maintenance
* Analyse data to ensure accuracy, identify trends, and highlight risks or opportunities
* Oversee data management processes, ensuring data integrity and governance of key master data
* Maintain and update helpdesk records and process documentation knowledge bases
* Assist in the development of training materials and deliver end-user training where required
Criteria
* Service Desk / IT Support experience
* Application support exposure such as SAP or ERP would be great to have but not essential
* Strong communication and customer service skills (in house support role but lots of interaction with end users)
* Ideal for an IT Graduate with a year or 2 IT Support experience and some customer service experience.
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