Job summary
TO APPLY FOR THIS ROLE, PLEASE USE THE FOLLOWING LINK:
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PLEASE NOTE: YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT SUBMITTED THROUGH THE ABOVE LINK.
Main duties of the job
Reporting directly to the Regional General Manager, the Operations Service Manager will lead the Treatment Centre Operations team in delivering exceptional outcomes aligned with our organisational priorities. This pivotal role requires providing strong leadership and effective management to support operational goals and our broader mission.
You will foster a culture focused on safety, outstanding client experience, and sustainability within the treatment centre. A key responsibility will be optimising resources, including staff, consumables, equipment, and facilities, to ensure efficient and effective service delivery.
Collaboration is essential, as you will work closely with fellow Operations Service Managers and cross-functional teams to drive organisational success and maintain high-quality service standards. Occasional travel to nearby Community Treatment Centres may be required to deepen your understanding of the operational context.
To succeed in this role, you must possess the following essential skills:
* Exemplifying desired behaviours through role modelling
* Collaborating effectively with others
* Inspiring and motivating your team
* Making sound business decisions
* Providing a client-focused service that exceeds expectations
* Communicating key concepts, priorities, and challenges clearly across the organisation
* Experience working in a healthcare setting or with the Care Quality Commission is desirable
About us
At MSI UK, we value our people highly, and our success depends on our ability to do things well and enjoy our work. We are committed to providing the best care and support to our clients.
As one of the world's leading providers of sexual and reproductive healthcare, our vision is to empower clients to make informed reproductive choices. We believe that choice is fundamental to creating a more equal world for everyone.
Our client-centred care philosophy respects clients as active partners, caring about their experiences and feelings before, during, and after accessing our services.
We are proud to be a Disability Confident Level Two employer and offer equal opportunities to all qualified applicants regardless of race, ethnicity, religion, gender, gender identity/expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding the welfare of children, young people, and vulnerable adults involved in our services.
Details
Date posted: 25 July 2025
Pay scheme: Other
Salary: £41,275.16 to £46,434.55 per year, depending on experience
Contract: Permanent
Working pattern: Full-time
Reference number: B0539-25-0143
Job location: Marie Stopes UK, 88 Russell Road, Buckhurst Hill, Essex, IG9 5QB
Job description
For more information about the role, please view the full job description: Download here
Person Specification
Experience in Operations Service Management is desirable.
Disclosure and Barring Service Check
This post is subject to a DBS check as per the Rehabilitation of Offenders Act 1975.
Employer details
Name: MSI Reproductive Choices
Address: 88 Russell Road, Buckhurst Hill, Essex, IG9 5QB
Website: https://www.msichoices.org.uk/careers/
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