Service Coordinator
£35,000-£40,000
Hull | Full-Time | Permanent
Are you a highly organised Service Coordinator who thrives in a fast‑paced engineering environment? Do you enjoy being the linchpin between customers, engineers and internal teams – making sure everything runs like clockwork?
The Thrive Group is recruiting for a dynamic Service Coordinator to join a leading engineering operation supporting complex industrial machinery across the UK and Europe. This is a pivotal role where you’ll take ownership of service delivery, engineer coordination and customer satisfaction. If you’re proactive, technically minded and love keeping moving parts aligned – this role packs serious career potential.
The Role
You’ll manage a remote team of Field Service Engineers alongside a local workshop function, ensuring all service jobs are delivered safely, efficiently and to the highest standard.
You’ll work cross‑functionally with Service, Sales, Finance and Product teams, acting as the operational heartbeat of the aftermarket service department.
What You’ll Be Doing
* Managing and supporting remote and site‑based engineers
* Planning and coordinating service work using a Field Service Management system
* Handling breakdowns and warranty cases with urgency and professionalism
* Preparing and following up on quotations for parts and service work
* Processing parts orders and ensuring materials arrive on site on time
* Producing RAMS and maintaining a strong safety‑first culture
* Supporting customers with technical queries and service agreements
* Interpreting parts manuals and technical drawings
* Coordinating training, travel and regular service meetings
* Feeding back key technical data into internal systems (SAP)
This is a hands‑on coordination role where no two days are the same.
What We’re Looking For
* 4‑5+ years’ experience in an engineering/service environment
* Strong technical understanding with the ability to read drawings
* Experience using SAP and MS Office
* Confident communicator with excellent customer‑facing skills
* Highly organised, able to manage multiple priorities
* Self‑motivated, results‑driven and solution‑focused
* Flexible attitude – willing to go the extra mile when customers need support
What’s In It For You?
* Competitive salary: £35,000‑£40,000
* A key leadership role within a growing service operation
* Exposure to UK & European engineering projects
* A collaborative, supportive team culture
* Real scope to make the role your own
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