Salary: £44,000 - 47,000 per year Requirements: Bachelors degree in Computer Science, Information Technology, or a related field Minimum of 5 years experience in IT support or a similar role Strong knowledge of IT Service Management (ITSM) processes Experience with managing and troubleshooting enterprise software applications Proficient in network support, including LAN, Wi-Fi, and firewalls Excellent communication and interpersonal skills Ability to work collaboratively within a team and supervise junior staff Strong problem-solving skills and attention to detail Commitment to maintaining a productive work environment Responsibilities: Oversee daily operations of the London IT Service Desk Distribute workload and provide guidance to IT Support Analysts Manage ITSM requests within the organisations ticketing system Maintain clear communication with end users and provide updates Follow up on open issues to ensure resolution and user satisfaction Provide technical support for LAN and wireless network devices Collaborate with IT Infrastructure team on network changes Lead technical support delivery in London Diagnose and document solutions for various IT tasks Manage support requests to optimise efficiency and quality Supervise deployment and maintenance of user devices and software Drive continuous improvement in end-user support processes Support after-hours and weekend events as needed Provide multi-site support at short notice Technologies: Support ITSM LAN Network Hardware Web More: At Edconic, we partner with prestigious companies to deliver outstanding experiential learning programs taught by industry experts. Our academic offerings span from pre-college to masters degrees and are delivered across various campuses including New York, London, and Madrid, as well as online. We pride ourselves on creating a collaborative and professional atmosphere that upholds our organisational values. Our team is committed to fostering an enriching work environment where all employees can thrive. last updated 5 week of 2026