We have an exciting opportunity for a Patient Engagement Lead to join our team at HMP Huntercombe, a category C Prison located near Henley-On-Thames. HMP Huntercombe offers a fast paced, unique rewarding environment to learn and develop, where no 2 days are the same! This is a fantastic opportunity to join our close knit team on site, ensuring that patients receive the best quality care, and the team are fully supported. You will be a key part of the healthcare journey – our healthcare would not run smoothly without a great team behind them! We are welcoming applications from those with lived experience of the justice system. Hours Monday - Friday 37.5 hours per week 0900 - 1730.
Key Responsibilities
* Be responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service user engagement and peer led forums, the planning and delivery of projects/programmes in line with patients' needs and priorities, involving patients (where possible) in project and training delivery.
* Act as a point of contact and respond to patient engagement enquiries from staff, external partners and patients. Additionally, within this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the region.
* Ensure statutory and organisational requirements are met, that patient engagement activities are conducted frequently across all sites with timely evaluations and feedback/recommendations are communicated with patients, staff and external partners where necessary.
* Provide outstanding patient experience by seeking out, listening to and acting on their feedback, so that care is personalised and informed by what matters to them.
* Work closely with patients, healthcare and prison colleagues to ensure the patient is at the centre of service delivery.
Benefits
* Discounts on shopping and leisure activities.
* Support to grow in your role and continue your professional development.
* 24/7 employee assistance helpline and financial assistance when you need it.
* Career development opportunities through internal and external options for learning.
Qualifications
* Experience in a hospital, community or prison environment (ideal).
* Understanding of secure environments and ability to work in a fast-paced, rewarding environment.
* Lived experience of the justice system (preferred).
Compensation and Hours
Full-time, 37.5 hours per week, Monday-Friday 0900-1730. Annual salary up to £28,855 per annum FTE, depending on experience.
Core Values
* We treat patients and each other as we would like to be treated.
* We act with integrity.
* We embrace diversity.
* We strive to do things better together.
We are looking for caring, compassionate but also driven professionals who can help us drive our vision for fair and inclusive healthcare access to all.
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