Overview
MMP Consultancy are currently seeking permanent DLO Management candidates for a Housing organisation based in Kent, paying circa £81,000 per annum.
Location: Kent
Contract: Permanent
Client: Housing Organisation
This senior leadership role carries full responsibility for operational performance, health & safety compliance, financial management, and service improvement, ensuring excellent outcomes for residents and strong value for money.
Responsibilities
* Lead and manage a multi-disciplinary DLO, driving performance, productivity, and customer satisfaction.
* Full accountability for health & safety, compliance, and operational delivery in line with legislation and best practice.
* Strategic planning and effective deployment of resources to meet service targets and KPIs.
* Budget responsibility of approx. £11.5m, including forecasting, cost control, and value for money.
* Recruit, develop, and retain high-performing teams, embedding a culture of ownership and continuous improvement.
* Manage supply chain and subcontractor performance, ensuring compliance and commercial effectiveness.
* Drive service improvement using performance data, resident insight, and customer feedback.
* Ensure complaints are managed in line with Housing Ombudsman requirements, with a strong focus on resolution and learning.
* Build effective relationships with internal stakeholders, contractors, and partners.
Essential Requirements
* CIH qualification in Managing Housing Maintenance (or equivalent).
* Degree-level education or equivalent experience.
* Strong knowledge of health & safety legislation.
* Proven senior operational leadership experience within repairs, maintenance, or housing services.
* Demonstrable experience managing large operational budgets (ideally £5m+).
* Strong people leadership, stakeholder management, and communication skills.
* Proven supply chain and subcontractor management experience.
* Full UK driving licence and access to own vehicle.
Desirable
* Experience leading change and transformation programmes.
* Knowledge of social housing regulation and consumer standards.
* Leadership of large, multi-disciplinary operational teams.
If you are interested in finding out more please apply within
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