Factoring assistant - housing

Your new company We are currently recruiting for a Factoring Assistant to join a well-established Housing Association in Glasgow. This is an excellent opportunity to join a busy and customer-focused team, supporting the delivery of high-quality factoring services to homeowners and residents.This is a varied, fast-paced role suited to someone with experience within social housing or property management. Your new role Act as a first point of contact for factoring customers, handling enquiries via phone and email relating to service charges, common repairs and estate issues. Support the delivery of an efficient factoring service, ensuring a high standard of customer care at all times Assist with the preparation and issue of quarterly factoring invoices, ensuring accuracy and timeliness Handle invoice queries and support resolution of customer concerns Support arrears and debt recovery processes, including monitoring accounts, issuing correspondence, and contacting customers regarding outstanding payments. Liaise with internal teams and contractors regarding common repairs, maintenance issues, and planned works Maintain accurate records on internal systems, ensuring all ownership and account changes are updated correctly Support the process of change of ownership, including liaising with solicitors and issuing final invoices Assist with estate inspections and customer visits where required Contribute to reporting, statistics, and tenant communications such as newsletters Attend occasional evening meetings with residents What you'll need to succeed Previous experience within social housing, factoring or property management Strong customer service skills with the ability to manage a high volume of enquiries Experience dealing with service charges, invoicing, or arrears (desirable) Excellent organisational skills with the ability to prioritise workload effectively Confident communicator with strong written and verbal skills Good IT skills, including Microsoft Office (Word, Excel, Outlook) Ability to work both independently and as part of a team What you'll get in return Competitive hourly rate aligned with sector benchmarks Opportunity to gain experience within a respected Housing Association Supportive team environment Potential for contract extension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk