About the Role
We are looking for a highly organised and detail-oriented Licensing Support Officer to assist in the delivery of licensing and registration duties within the Licensing Section. This role plays a key part in ensuring that licensing activities are completed in line with legislation, Council policies and statutory procedures.
You will support the administration of licences related to alcohol, gambling, scrap metal, hackney carriage, private hire and other regulated areas. This role involves document checking, customer service, data management and close liaison with internal and external partners.
Key Responsibilities
Licensing Administration
* Receive, validate and process new licence applications, variations and transfers under the Licensing Act 2003 and Gambling Act 2005.
* Prepare and issue relevant licensing documents and correspondence.
* Analyse and check licensing documentation, ensuring accuracy and compliance.
Taxi & Private Hire Licensing
* Receive, review and analyse applications for Hackney Carriage and Private Hire licences.
* Verify DBS checks, medicals, DVLA records and other required documents.
* Prepare and issue vehicle plates, driver badges and licence documentation.
Customer Service
* Provide accurate information and advice to the public, applicants, councillors and internal teams via telephone, email and face-to-face.
* Handle enquiries, complaints and general licensing questions professionally and promptly.
Liaison & Coordination
* Work closely with internal departments and external agencies including the Police, Environmental Protection and other regulatory bodies.
* Support licensing panel hearings by preparing documentation and reports.
Record Keeping & Finance
* Maintain organised manual and electronic files, ensuring accurate record-keeping.
* Receive, record and balance all payments related to licensing duties.
* Uphold the Council’s information security procedures and report any data breaches.
Professional Standards
* Maintain up-to-date knowledge of licensing legislation, Council policies and procedural changes.
* Provide support to the Licensing Team as required.
* Carry out additional duties commensurate with the grade of the post.
Requirements
Person Specification
Essential Skills & Experience
* Strong administrative and organisational skills.
* Ability to analyse documents for accuracy and compliance.
* Excellent written and verbal communication skills.
* Experience providing customer service in a regulatory or administrative environment.
* Ability to manage confidential and sensitive information securely.
* Good IT skills, including use of databases, Microsoft Office and electronic record systems.
Desirable
* Experience in licensing, local authority or regulatory services.
* Understanding of Licensing Act 2003, Gambling Act 2005, and taxi/private hire legislation.
* Experience handling payments and financial records.
What We Offer
* Flexible, zero-hour arrangement
* Professional and supportive working environment
* Opportunity to gain experience within local authority regulatory work
How to Apply
Please send your CV with the job reference OR19418 to:
Include the following:
* Your availability
* Any relevant administrative/regulatory experience
* Confirmation you are willing to undergo necessary compliance checks
Shortlisted candidates will be contacted for the next stage.
Privacy Assurance
All information submitted during the application process will be stored and processed securely in line with GDPR. Data will be used only for recruitment, onboarding and compliance purposes and will not be shared outside authorised channels.