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Assistant Front of House Manager, Ashford
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Client:
Ashford International Hotel & Spa
Location:
Ashford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
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Job Reference:
8ef499749a4b
Job Views:
10
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Do you pride yourself on providing outstanding guest service?
Are you a people-oriented individual?
The important stuff:
Free health club membership (T&Cs apply)
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development opportunities
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND… much more!
What will I do?
Reception is the first impression of the hotel a guest will experience, so it is crucial you and your team provide an outstanding level of service. Supporting the Front of House Manager, you’ll be responsible for the guest's stay, reviewing room allocation, advising on rates, packages, and promotions, handling guest issues and complaints, and maximizing revenue.
Is this the role for me?
Previous experience within a front office, reception, or front of house position, or equivalent
People management experience
Quality & standards driven
Outstanding customer service skills
Conflict resolution skills
Curious to find out more?
Ashford International Hotel & Spa is located in Ashford, Kent, not far from London. It is a 4-star, 179-bedroom property with amenities including the Horizon restaurant, Quench bar, afternoon tea, private dining, and meeting & event spaces. Leisure facilities include a gym, pool, jacuzzi, steam room, and a relaxing Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate you.
The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.
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