Location: Stevenage Salary: Up to £48,000 per annum Overtime Working Hours: Monday to Friday 8.00 am - 17.00 pm Contract Type: Permanent, Full Time Benefits: 25 days holidays Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. About the role Role Overview: You'll assist the Facilities Manager in delivering services as per EMCOR UK’s contract with the client. Ensure statutory compliance, maintain strong client relationships, and optimize operational and commercial performance. This role will require you to contribute to site operations, focusing on user experience and brand reputation within common and engineering areas. What you'll do: Support site teams by encouraging collaboration, ownership, and continuous improvement Monitor and report performance data and KPIs, flagging issues for review Liaise with clients to ensure clear communication and updates on site activities Assist with quality system compliance and health & safety adherence Coordinate basic maintenance schedules and access to work areas Help improve customer experience and interactions Maintain inventory records and track critical spare availability Support performance monitoring of staff and subcontractors Respond to emergencies and assist with incident reporting and follow-up Ensure safe working practices, permits, and isolation procedures are followed Contribute to emergency planning and maintenance strategy reviews Provide admin and logistical support during project handovers Step in for the Facilities Manager when needed Who you'll be: Proven track record in operations management within hard services FM. IOSH Managing Safely (or willing to undertake) Strong IT skills, including CAFM/EAM systems. Excellent interpersonal, presentation, and communication skills. Demonstrable experience managing subcontractors. Professional, client-facing approach, with strong commercial and contractual awareness. Full UK driving licence EMCOR UK benefits 25 Days holidays Bank holidays Holiday Buy Scheme - up to 5 days a year Industry leading Maternity & Paternity Policies Refer a Friend scheme – worth £500 per referral GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining Extensive Learning & Development opportunities, including opportunities for progression. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover. Bike To Work Scheme Paid volunteering and charity days Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries. At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.