Closing date: Midnight, Sunday 2nd November 2025
We’re looking for a Lead Service Designer to help shape how Capacity embeds user-centred and co-production approaches across our work. This is a senior design role in our Public Sector Innovation team, with a remit that is both internal (building Capacity’s design practice, tools, and standards) and external (leading service design on projects with partners, including local authorities and communities). You’ll be the design lead and representing the Head of Public Sector Innovation's design direction in projects, ensuring our projects embed inclusive, agile, and user-centred methods. You’ll oversee the design direction day-to-day, assure quality across multiple workstreams, and mentor others, helping us grow a sustainable design capability inside Capacity.
To be successful you will:
* Communicate design strategy effectively across teams and organisations
* Have expertise in user-centred and co- production methods
* Significant experience as a service designer, including leading design in complex public services or social innovation
* Have the ability to develop close and trusting relationships with public and third sector leaders and other key partners
* Have experience of capability building, training or mentoring others in design or agile methods.
The extras
* For full time roles: 27 days annual leave (plus bank holidays). If you’re coming to us with up to 33 days annual leave, we’ll match it.
* 2 Capacity bank holidays per annum.
* Flexible working (including majority working from home).
* Free eye-tests, vouchers for glasses.
* Scottish Widows Pension Scheme, matched up to6%.
* Funded health support including counselling, physiotherapy etc.
* Holiday buy-back scheme (up to 5 per annum).
* Team days and socials. Free lunches (yes there is such a thing).
* A great team to work with (but we would say that).
To Apply
For further information please visit our portal via the apply button, where you can download our job pack and apply!
Diversity Statement
At Capacity, we believe that public services should be people-centred, inclusive and accessible to everyone and our commitment to Diversity, Equity, Inclusion and Belonging (DEIB) is at the heart of this. To uphold these values, we only accept applications through our application portal. This allows us to provide a standardised process where candidates are evaluated on merit. We have implemented measures to remove unconscious bias from our process while maintaining accessibility by continuing to support a range of application formats. We are committed to continuously improving this process and welcome any feedback.